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Sufficient access to printers

Posted on 2012-09-19
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Last Modified: 2012-10-09
I have a new 2008 server x64 with 8 printers shared. All but two are working fine. When I to add these printers to a Win 7 x32 workstation it says you do not have sufficient access. On an XP x32 machine it does this for one of the two, not both. Seems to happen when it tries to download the driver from the server. Any suggestions???
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Question by:jbyrd1981
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by:epichero22
ID: 38416099
Well, what permissions are on those shared printers?  You might instead want to deploy the printers via group policy.
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by:wyliecoyoteuk
ID: 38417473
There are several possibilities:
Is the 32 bit driver installed on the server ? (under additional drivers in the sharing tab)
If it is, the error is probably because the user's permissions do not allow them to install printer drivers on their client machines.
Log in as administrator on each machine and connect to the printers in question.
Then log on as the user and they should be able to connect, as the print driver files are already installed.
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by:jbyrd1981
ID: 38418162
Authenticated users have print and they also have full control on the pint$ and Printproc$ shares. Six of the 8 are working fine and can be added with no problem. One printer is a Lexmark and the other HP. They both have the PCL 6 x86 and x64 drivers loaded as indicated by the additional drivers tab. Logging in on each machine is not an option because there are simply too many. I dont understand how other hp and lexmark printers are working on this server while the others do not.
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by:Justin Yeung
ID: 38419080
If you disabled UAC on windows 7, user will not be prompted for Admin credentail for installing the printer driver, it is due to the design on windows 7, however you can implement a GPO to avoid it.

here is the guide.
http://blogs.msdn.com/b/7/archive/2011/07/11/allowing-standard-users-to-install-network-printers-on-windows-7-without-prompting-for-administrative-credentials.aspx 

You can also map the printers as logon as an adminstrator, and the logon as the user to map the printer again, since the drivers have been installed on the machine, you will not having any error for it.
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by:wyliecoyoteuk
ID: 38419537
Try it on one machine and see if it works, that will prove whether or not it is the 32/64 issue, or a local write permissions issue.
It may work on some machines because they already have a suitable (not necessarily the correct one, but one windows is willing to use) driver.
They need write permissions to the local windows/system32 folder on their machine.
The access denied is not to the network share, but to the local system folder on the client PC where the print driver files need to be installed.
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by:jbyrd1981
ID: 38430086
We already have this point and print feature set in our environment via GPO.

Authenticated users have write permissions to the system32 folder.

When I add as admin it says something about not having the correct printer driver installed. It is a Lexmark T654. The latest drivers from the vendor PCL XL and the sharing tab indicates both the X86 and X64 boxes are checked.
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by:jbyrd1981
jbyrd1981 earned 0 total points
ID: 38430244
##UPDATE## I just deleted both the x64 and x86 drivers for the lexmark and then readded from scratch. It would appear that has solved the problem. I guess reloading the driver has a different effect if you delete the drivers first. Seems to me this has been a corrupt driver issue all along.
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jbyrd1981 earned 0 total points
ID: 38464793
Well the other printer that was giving me issues has been fixed now. It was and HP printer.

HKLM / Software / Microsoft / Windows NT / Current Version / Printer / Printers  / <queue> / CopyFiles

Deleting the CopyFiles key in the registry allowed them to be added to the affected Win7 clients.

Took a while to figure that one out on my own. :)

Basically deleting and readding the drivers for the Lexmark and Removing the registry key for the HP solved my issues of adding these printers from a 2008 server to a Win 7 machine.
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Author Closing Comment

by:jbyrd1981
ID: 38476682
Both of my solution are what fixed the issue in this question.
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