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AOL Instant Messaging - new user cannot send/receive messages

We have a new AOL Instant Messaging (AIM) user.  One of our employees has been able to send a message to the new user, but the rest of the staff cannot, nor can the new user send to the staff, except for the one user.

The new user is listed as "off line" for the staff, and the staff is "off line" for the new user.

Any idea how to fix this?  I've re-installed AIM, checked privacy settings and checked every other configuration, but cannot resolve the issue.  Plus, why can one staff member communicate while the rest cannot?  We all have the same antivirus configuration from a central server, so that shouldn't be the problem.

I appreciate any help.
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cmmcginn
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cmmcginn
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1 Solution
 
epichero22Commented:
Just a hunch, but are you using AIM Group Chat?  It may be that certain users can't see each other because they aren't in the same groups.
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cmmcginnAuthor Commented:
No, we don't use group chat.  The new user is always listed under the Offline section.

Thanks for trying to help.
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epichero22Commented:
Have you tried deleting the "Offline" users from the buddy list and manually re-adding them?
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cmmcginnAuthor Commented:
Yes, that didn't work, but I think I understand the problem.  I think it was a matter of user error on my part.  I think I setup an AOL user account the first time around, as opposed to an AIM account.  Adding the AOL account as a buddy didn't generate an error, but didn't work for instant messaging purposes.  I went back and created an AIM account, added that to my buddy list and it worked instantly.

Sorry for any inconvenience, and thank you for the offers of help.
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epichero22Commented:
Thanks for the follow up and feedback.  Yes, it sounded tricky so I was thinking that maybe some user error was involved.
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cmmcginnAuthor Commented:
Right. Nothing better than creating problems for yourself !!  I'm sure I won't forget this, though, so I don't expect to repeat it in the future.

Thanks again.
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cmmcginnAuthor Commented:
User error was the problem.
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