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tracyprierFlag for New Zealand

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User cannot print some PDFs to any printers

Hi all.

I have an odd issue. One of our users running win 7 pro and adobe reader X cannot print some PDFs to any network printer.

The job status on the printer is "printed - error"

If I print the same pdf logged on as a different user it works fine.

Any ideas???

thanks
Tracy
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epichero22
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Is there anything in her print queue?  Try looking there and clearing anything.  Then go to this folder and delete it's contents as well:

C:\Windows\System32\spool\PRINTERS

If there's nothing there or that doesn't work, please let us know.
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Are you using the LATEST release of Reader X (10.1.4)?

If not, try updating to this version...

There were issues in prior versions (notably 10.1.2) causing printing issues!

http://helpx.adobe.com/acrobat/kb/pdf-wont-print-reader-10.html
Here's a direct link to download Adobe Reader 10.1.4, just for you:

http://www.filehippo.com/download_adobe_reader/download/7c14eeca6fee8d44a01e6c6244c8648a/
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ASKER

We are on the latest version.

Tried the first suggestion to no avail.

This user had the same issue on his old PC which has just been replaced. Weird that its just him and his AD account
Anyone??????
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epichero22
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This user had the same issue on his old PC which has just been replaced. Weird that its just him and his AD account

That does help to narrow down the possibilities: I think your best chances for success would be to investigate what might be preventing this particular user account from printing, or, if it's somehow corrupted, removing and re-creating his AD account would be the best use of time.