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Printer sharing does not work

Posted on 2012-09-19
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Last Modified: 2012-10-01
I am running Windows XP and have a Dymo 330 labeler printer.  It's shared, but I can't access or connect to it from other computers.  Any ideas why?
The windows firewalls are on, as they have been on for months via group policy, so that's not the issue.
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Question by:afacts
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by:schima_cz
ID: 38416746
Do You have some error message? Please describe what happen´s when You try to access printer from another computer
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by:Don Thomson
ID: 38417578
Is it connected via USB or Parallel?
You mentioned Group policy so I'm assuming you are on a domain.
Have you tried going to the server and trying to connect to that machine and see if you can install on the server   (If you go to network  then click on the client PC that the label printer is shared on, you should see the printer - just double click on it to install it - then share it from the server and you should have no problems.
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Author Comment

by:afacts
ID: 38417644
There's no error message.  It's a USB printer.  So how do I add the printer via the server, I've never done that before, as all my current printers are installed directly on my print server.
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by:X-treem
ID: 38418436
- is file and print allowed in the firewall of the pc,
- can you connect to the pc using it's UNC name or IP address eg \\192.168.0.5
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Author Comment

by:afacts
ID: 38418468
Yes, file and print is allowed in the windows firewall.

No, I tried the \\IP address and it didn't work either.   It does work on the local PC, but not from the network.

I double checked the IP address, gateway, dns, subnet, and everything is fine.
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Expert Comment

by:X-treem
ID: 38418495
first step is to get the \\IP  working on the network,
- is there any other firewall software on the pc?
- are there GPO's applied?
- can you ping the machine from the network?
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by:Don Thomson
ID: 38418521
To install it on the Server - As I explained in my last post
Goto networks - Find the WKSTN that the printer is on and double click on it
If you have shared the Printer and the Wkstn - It will be there

Double Click on it to install it (you may need the appropriate driver for the server)
The Make sure the Printer is shared on the Server

Do the same to any Workstn  that you need to have access to it
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Author Comment

by:afacts
ID: 38418685
Nope, it didn't work.  I added the printer on my print server, which worked, but when I go to any ohter computer, it doesn't see the dymo on the print server.
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by:X-treem
ID: 38418726
If I understand correctly you now have hooked the USB printer to the server and installed it on the server?
is it shared?
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Author Comment

by:afacts
ID: 38418818
No, the printer is physically connected to the data1 PC, it's shared, and I went to the server and added the printer to the server from the data1 PC.  I can't physically add the printer to the server because it's a HyperV VM.
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Author Comment

by:afacts
ID: 38418836
The printer is shared on the server, but for some reason, it doesn't have a hand underneath it, as every other printer that is shared.
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Expert Comment

by:X-treem
ID: 38419265
the data1 pc is in fact acting as a print server where the printer is shared.
If the server can connect to the printer, any other machine on the same network should be able to connect to the printer as well (regarding the correct permissions/access have been set)

you said that you were not able to do that in a previous posting?
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Author Comment

by:afacts
ID: 38419299
correct, I am not.  That's what so strange, yes, I can print a test page from the server to it, but I can't connect to either that PC or to the server for that specific printer.
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Assisted Solution

by:X-treem
X-treem earned 500 total points
ID: 38419337
if you can ping from the server to the data1 pc, (which you should be able to as file and print is open in the pc's firewall), you should also be able to ping from the other pc,
can you do a tracert and verify where things differ ?
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by:schima_cz
schima_cz earned 500 total points
ID: 38420055
Can You post firewall rules?
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Assisted Solution

by:Don Thomson
Don Thomson earned 500 total points
ID: 38421628
You can spend hours on this or you can do the following

Purchase a USB to ethernet adapter - Connect the Dymo printer to the USB on the Adapter - Determine the IP address of the Adapter and change it to Static IP

Install the Dymo printer driver on those PCs that need it pointing it to the LPT3 port during installation. Then Manually create a new TCPIP port using the static IP (Static IP should be outside your DHCP range
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by:JT92677
ID: 38424856
On some other computer, get into the CMD prompt  (Start/Run/CMD)

From the "DOS" prompt type

NET VIEW

Wait until it lists other system on your network.

The machine with the shared printer has a name in the list, say it is newxp

now type

NET VIEW \\newxp

You will see a list of shared items on the computer named "newhp" and
one of the items will be the label maker, assuming it's properly shared

---------------------------------------------
C:\Users\admin>net view \\newhp
Shared resources at \\newhp

New HP
Share name                 Type   Used as  Comment
------------------------------------------------------------------------------
NewHP-F                    Disk
SAMPCL                     Print           Share name: SAMPCL
The command completed successfully.

As you can see, I have a disk and a printer shared on my newhp
--------------------------------------------------------------------------------------------------------

Note: the printer is shared as sampcl

From that other machine, you could manually establish the share to LPT1 for example with the command. Here's what I get when I access the shared printer from my windows 7 system:


C:\Users\admin>net use lpt1 \\newhp\sampcl
The command completed successfully.


Now check to see what the computer thinks is being used and from what device:

C:\Users\admin>net use
New connections will be remembered.

Status       Local     Remote                    Network
-------------------------------------------------------------------------------
OK           LPT1      \\newhp\sampcl            Microsoft Windows Network
The command completed successfully.



Now if I send a print job to LPT1 (as though it's a locally connected printer) it goes to the remote printer.

Just be sure the system you are using to send the label info has the correct driver for the label maker.

If you do NOT see the label maker with the NET VIEW \\computername command then it's not properly shared.

Hope this helps.

Jeff

PS: You can delete the Net Use as follows
Net use lpt1: /d
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Author Comment

by:afacts
ID: 38430545
JT, so when i doa  net view for other compturs, even my own, I see drives listed.

When I do a net view for this problem PC, after 10 seconds of just sitting there doing nothing, I get the following error message:

system error 53 has occured.
The network path was not found.

So there's defenitly a problem with this PC.  So what do I do now?
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Expert Comment

by:JT92677
ID: 38430609
System Error 53 might a typo, or missing space or backslash.

Check the name, make it shorter with no spaces, this will require a reboot.

Check to see if the problem machine is in the same "workgroup" or "domain" as the other.

Check the printer settings part of the control panel, see if you have the "hand" indicating a shared device.

On the system with the problem, go through the motions. Here's what I can do on my local system from the CMD: prompt:

C:\Users\admin>net view
Server Name            Remark

----------------------------------------------------------------------------
\\1TB-LS-CH1-0TL       LINK_1TB
\\FADS2625AF           Goflex-2
\\FADS26263C           GoFlex-1
\\LINK-2GB             LinkStation 2GB
\\LS-XLE81             LinkStation
\\NEWDELL
\\NEWHP                New HP
\\VIDEOHDD             VideoHDD
The command completed successfully.


C:\Users\admin>net view \\newdell
Shared resources at \\newdell



Share name           Type   Used as  Comment

----------------------------------------------------------------------------
AirVideo-Output      Disk
Dell-i7-D            Disk
PCL6                 Print           Samsung Universal Print Driver PCL 6
Users                Disk
Video-Out            Disk
Windows-MediaCenter  Disk
The command completed successfully.


C:\Users\admin>

My system is named "newdell" and has some shared disk drives as well as a shared printer.
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Author Comment

by:afacts
ID: 38430901
well, on the computer itself, I can do a net view \\pc and it works fine, it shows what's shared.

Interestingly, I had another user notify me that the same issue is occuring on their PC as well, so this is happening to multiple users, so this has to be some kind of nework issue, domain or AD issue?   I just can't figure out exactly where the problem lies.
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Author Comment

by:afacts
ID: 38430988
I removed the PC from the domain and re added it, I even renamed the PC, and it still does not work. I get the same the network error 53 has occured.

Since other PCs are having the same issue, something else, it's not with that PC the issue, i jsut can't put my finger on it.  I checked DNS and it's good.
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Expert Comment

by:JT92677
ID: 38431060
Trying to visualize everything you're doing and have done, and the results, nothing obvious pops up. It might be obvious to one of us sitting there at the keyboard and seeing something you're not seeing, but short of that, I've run out of ideas for you.

Good luck, hope you figure it out. It has to be something simple because network printing is one of the purposes of networking.
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Author Comment

by:afacts
ID: 38433952
so no one has any more wisdom of what I can do? I'm not sure what else I can do?
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Assisted Solution

by:JT92677
JT92677 earned 500 total points
ID: 38434526
When you click on My Network Places, do any other machines show up ?

It seems that you've somehow turned off networking.
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Author Comment

by:afacts
ID: 38434725
well, after I click on "my network places", I then click on "entire network", then I clickon "microsoft windows network", then I click on my domain network, and then allhte PCs show up, so that's working.
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Accepted Solution

by:
afacts earned 0 total points
ID: 38437767
I figured out the problem.  A domain profile in GP was set for my nework of 192.168.100.0/24, but since I redesigned my network, i am now using a subnet of 252, so when I changed the network to *, everything started working.
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Author Closing Comment

by:afacts
ID: 38450119
I figured out the problem.  A domain profile in GP was set for my nework of 192.168.100.0/24, but since I redesigned my network, i am now using a subnet of 252, so when I changed the network to *, everything started working.
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