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Exchange 2010 NDR

Hi Experts,

We'd like to seek your assistance regarding on the NDR message. One user try to send an email to our domain and he get's an error below.


Delivery has failed to these recipients or distribution lists:
 
xxxxx.xxxxx@xxxxx.com.ph
The e-mail system had a problem processing this message. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.
 
 
 
 
 
 
 Diagnostic information for administrators:
 
Generating server: xxxxxx.xxxxxx.com.ph
 
xxxxxx.xxxxx@xxxxxxxx.com.ph
#< #5.6.0 smtp;550 5.6.0 CAT.InvalidContent.Exception: ExchangeDataException, invalid message class; cannot handle content of message with InternalId 6136496, InternetMessageId <BCBB5E7F065247478D6845A9D90FF76567A3DD5CD2@xxxxxx.xxxxx@xxxxxx.com.ph>.> #SMTP#
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junyap
Asked:
junyap
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1 Solution
 
PlusITCommented:
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junyapAuthor Commented:
Thanks. However the NDR does not state InvalidCharSetException but ExchangeDataException. Does these two pertain to the same problem? We will post the MessageSubject field from the tracking results in a while as suggested in the link given by PlusIT. Thanks.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
What is the Exchange 2010 version ? SP and RU ?
Is this happening only from one domain ?
If so what Messaging server do they have as seems and issue at their end and not yours :)
Is you Language pack installed ?

- Rancy
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junyapAuthor Commented:
Hi PlusIT,

Here is the Message Subject.

                   Subject: RE: ASO Reconciliation Update

-Thanks,
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PlusITCommented:
Then this must be another issue.  I do think it's their end that gives the trouble though.  Have they tried to send over another smtp before it reaches yours?
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junyapAuthor Commented:
No, but there's a  exchange of emails between the two, before it happens.
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junyapAuthor Commented:
Hi Rancy

version 14.01.0218.015 and no RUs installed

Thanks,
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
So this is Exchange 2010 SP1 only till now.

- Rancy
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junyapAuthor Commented:
yes, In this case, do you have any idea on what the NDR says?

Thanks,
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Look firstly if the issue is with just one domain or some specific user than i dont see an issue with your servers or Organization as the Servers dont understand if they need to treat one Domain or User differently until there is some settings or configuration.

- Rancy
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junyapAuthor Commented:
Hi Rancy, will it be possible that this is rectified in SP2?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
If its some BUG with the Version you have than could be possible ... but as i said if its an issue with one spcific Domain or User then its more of the Sender issue and not to do anything at your end.

- Rancy
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junyapAuthor Commented:
thank you
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Karen FalandaysTraining SpecialistCommented:
I've requested that this question be closed as follows:

Accepted answer: 500 points for Rancy's comment #a38427964

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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