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junyapFlag for Philippines

asked on

Exchange 2010 NDR

Hi Experts,

We'd like to seek your assistance regarding on the NDR message. One user try to send an email to our domain and he get's an error below.


Delivery has failed to these recipients or distribution lists:
 
xxxxx.xxxxx@xxxxx.com.ph
The e-mail system had a problem processing this message. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.
 
 
 
 
 
 
 Diagnostic information for administrators:
 
Generating server: xxxxxx.xxxxxx.com.ph
 
xxxxxx.xxxxx@xxxxxxxx.com.ph
#< #5.6.0 smtp;550 5.6.0 CAT.InvalidContent.Exception: ExchangeDataException, invalid message class; cannot handle content of message with InternalId 6136496, InternetMessageId <BCBB5E7F065247478D6845A9D90FF76567A3DD5CD2@xxxxxx.xxxxx@xxxxxx.com.ph>.> #SMTP#
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PlusIT
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ASKER

Thanks. However the NDR does not state InvalidCharSetException but ExchangeDataException. Does these two pertain to the same problem? We will post the MessageSubject field from the tracking results in a while as suggested in the link given by PlusIT. Thanks.
Avatar of Manpreet SIngh Khatra
What is the Exchange 2010 version ? SP and RU ?
Is this happening only from one domain ?
If so what Messaging server do they have as seems and issue at their end and not yours :)
Is you Language pack installed ?

- Rancy
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ASKER

Hi PlusIT,

Here is the Message Subject.

                   Subject: RE: ASO Reconciliation Update

-Thanks,
Then this must be another issue.  I do think it's their end that gives the trouble though.  Have they tried to send over another smtp before it reaches yours?
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ASKER

No, but there's a  exchange of emails between the two, before it happens.
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ASKER

Hi Rancy

version 14.01.0218.015 and no RUs installed

Thanks,
So this is Exchange 2010 SP1 only till now.

- Rancy
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ASKER

yes, In this case, do you have any idea on what the NDR says?

Thanks,
Look firstly if the issue is with just one domain or some specific user than i dont see an issue with your servers or Organization as the Servers dont understand if they need to treat one Domain or User differently until there is some settings or configuration.

- Rancy
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ASKER

Hi Rancy, will it be possible that this is rectified in SP2?
ASKER CERTIFIED SOLUTION
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Manpreet SIngh Khatra
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ASKER

thank you
I've requested that this question be closed as follows:

Accepted answer: 500 points for Rancy's comment #a38427964

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.