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Sage Act! 2008 not linking with History when emailing from Outlook 2007

Hi,
We have a customer using Sage Act! 2008 linking with Outlook 2007 for emails.
When they send an email from Outlook 2007, the subject goes into the "regarding and details" column in history, but if there is an attachment there is nothing under the paperclip column.
I have checked all the Act support and can not find an answer.
I have a vague recollection of creating a rule in Outlook?
Many thanks in advance.
Mike

ASKER CERTIFIED SOLUTION

50cal

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ics45

ASKER

Hi 50cal,

Very many thanks for the reply, unfortuantly both the KB's are for later versions of Act!

We have version 2008.

Any other ideas?

Thanks very much,

Mike

SOLUTION

Willdotb

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ics45

ASKER

Hi Willdotb,

I have found the Act tab in Outlook as above and it was already setup as you specified.

But when you send the email from Outlook, it still doesn't show in the paperclip column in History in Act! - See attachment.

Any other ideas?

Many thanks,

Mike

SOLUTION

Mike Lazarus

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ics45

ASKER

Hi,

GL Computing,

Many thanks for the reply.

That looks excellent, as soon as I get to remote onto our customer I shall give you the points!!

Mike

ics45

ASKER

Hi GL Computing,

I have tried the KB and the composing options is greyed out (See jpg).

Would you know why?

Many thanks in advance,

Mike
Act-greyed-out.JPG

ics45

ASKER

Ended up I had to reload the PC, then it all worked first time - very weird!!