Can I ask a few basics on service level agreements when it comes to windows servers, may be geared towards more client side management or contracts management type posters, or on the flip side management on the service providers:
1) What kind of SLA’s above and beyond “up time/availability” are typically included when creating a new IT contract with a 3rd party service provider.
2) And how can an auditor check for compliance with the agreed SLA’s, i.e. say the SLA says xyz windows file server needs to be up 95% of the time, how can you check it was? Are there tools in windows server, or is it usually a 3rd party auditing suite that will give accurate up/down times?
3) In windows based networks aside from application specific servers, which servers typically need a higher “up time” than others?
4) How does a company compute the SLA’s for a server, i.e. why do they not just ask for 100% up time for every server in the domain? Why give flexibility and scope for down time, does more up time = more cost? If not why not just ask for the best for each server?
5) Can you get a server 100% “up time”, or what kind of issues/actions require “down time”, can you give me some examples or what takes a server down for a period of time?