Printing Issue - Citrix - Xen App 6.0 / General
Posted on 2012-09-20
I have an issue where I jsut have 3 users out of 200 that cannot print. Let me describe my enviornement:
We have moved into a new buidling in a new City. For arguments sake, lets call it Rome.
I have one Citrix print policy called ROME and and access to the printers defined in this policy is IP based. This means that if someone calls to our office from the Milan office and they log in, because they have an .19 IP from the DHCP server and the security is IP based then they get all the printers defined in this policy. There is also a group permission here and this is All Users. Again it is to allows those who come from anonther office to print
For the other users in the Rome office access is based on what floor they sit, and this via an AD group.
So I have a print Policy called ROME - 1st Floor. The printers defined here are by both an IP address range, same as above but also by an AD Group. I have a group created that has all members of the 1st floor in it. This is idem for the other floors as well (no other group has access)
It is worth pointing at this stage that on the orginial IP based policy there is a Deny on all the AD groups here. This is to make sure that they wont get the entire list that is based in the IP based printer list. This is perfectly normal setup in a Citrix enviornment
The problem is that this works fine for 197 users but there are just three users who see the printers in their list but when they send a print job to the printer, I see it when the printer properties but it never comes out on the printer.
Can anyone shed some light on this issue? I will now take a look in the event viewer on where the user is logged in to see if there is anything there.
Thanks in advance