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Printing Issue - Citrix - Xen App 6.0 / General

Posted on 2012-09-20
Medium Priority
Last Modified: 2012-10-13

I have an issue where I jsut have 3 users out of 200 that cannot print.  Let me describe my enviornement:

We have moved into a new buidling in a new City.  For arguments sake, lets call it Rome.

I have one Citrix print policy called ROME and and access to the printers defined in this policy is IP based.  This means that if someone calls to our office from the Milan office and they log in, because they have an .19 IP from the DHCP server and the security is IP based then they get all the printers defined in this policy.   There is also a group permission here and this is All Users.  Again it is to allows those who come from anonther office to print

For the other users in the Rome office access is based on what floor they sit, and this via an AD group.

So I have a print Policy called ROME - 1st Floor.  The printers defined here are by both an IP address range, same as above but also by an AD Group.  I have a group created that has all members of the 1st floor in it.  This is idem for the other floors as well (no other group has access)  

It is worth pointing at this stage that on the orginial IP based policy there is a Deny on all the AD groups here.  This is to make sure that they wont get the entire list that is based in the IP based printer list.  This is perfectly normal setup in a Citrix enviornment

The problem is that this works fine for 197 users but there are just three users who see the printers in their list but when they send a print job to the printer, I see it when the printer properties but it never comes out on the printer.

Can anyone shed some light on this issue?  I will now take a look in the event viewer on where the user is logged in to see if there is anything there.

Thanks in advance

Declan D
Question by:deckydee
LVL 23

Expert Comment

by:Ayman Bakr
ID: 38417230
At first look I would say you might have fallen into policy conflicts affecting those three users. However, as you are saying you are sure that they belong to the same AD groups as others whom you know exist in the same location and print successfully with no issues I would really wait to see any event IDs thrown from either or both your server layer and your client's layer.

Just make sure that users existing in the same location as the problematic users have exactly the same membership of groups and that they exist in the same OU. If there is any discrepancy in this then you have the starting point for troubleshooting your issue.

Expert Comment

ID: 38420450
Prove that if it relate to AD :

1) tell the three users go the "Good" PC and try. ( prove ADuser account issue? )
2) Ask another good user login the "BAD" PC and try print ( prove relate to AD computer issue)
If above doesnt give hints
3) Double check use these username and try print in the citrix server directly ...double check the print policy are they related and compare good user in this citrix server.
4) compare good and bad user profile any difference setting.
LVL 15

Expert Comment

ID: 38449136
It sounds like something in the policies is preventing the desired downstream printing functionality.

Use the XA Group Modeling wizard (click Policies-->Action-->Group Policy Modeling wizard) and use these individual users in the User field.  The output will tell you exactly which policies are applying and where originated.

Accepted Solution

deckydee earned 0 total points
ID: 38476457

This problem was solved by a license update.   We were short 3-5 licenses

I  am very sorry if I wasted anyones time on this.

Author Closing Comment

ID: 38492642
License Issue

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