Random disconnects within citrix xen app 6
Posted on 2012-09-20
I currently have a xen app 6 sever farm, servers are 2008R2.
Users primarly use Hp thin clients which have the old program neibourhood client on them, this client is setup to do a direct ica to a server in the farm; on the application list im selecting to launch the published desktop.
Users are experencing random disconnects from the servers, at least a couple of times a day. Im fairly confident its not the network as theres no drop off in packets and it happens to users randomly.
When users are disconnected some users get prompted to reconnect if they do this generally there session will reconnect to where it left off ( I'm assuming these users have session relibilty turn on client side) other users get disconnected entirely and have to click the shortcut on the thin client to reconnect.
Server side the event log shows a couple of Reliabilty server Errors Event ID 112
An error occurred when processing outgoing CGP downstream data
and a few warning about printer GP's
Any thoughts ?