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Help with Citrix XenApp 6.5 Policies

Hello Everyone,
I need help configuring some new XenApp 6.5 Policies for our farm. Management wants the following and I'm getting a little confused in the User Policies I have created and don't want to configure the wrong policy and cause issues. Here's what they want

-24hr session disconnect. I session (even if the user gets disconnected on accident or from a connection will keep their session open for a 24hr period)
-An idle session will not be disconnected. (users are currently having problems where they will leave a session idle and be disconnected. Management does not want this happening)
-Auto reconnect (If disconnected from a session auto reconnect will reconnect the user to their open apps or session so they can finish where they left off.)
-The want 1 session limit per user (I already have this configured and working)
-With the 1 session limit they want follow me desktop so if a user has a session running from their computer but logs on with a device like their ipad they want the session to follow where they left off.

I am searching around to see if I can find some information on these policies but any help is greatly appreciated. Thanks again everyone!
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Abacus IT
Asked:
Abacus IT
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3 Solutions
 
Sekar ChinnakannuSenior EngineerCommented:
here you go to configure session timeout settings http://support.citrix.com/article/CTX127318

-With the 1 session limit they want follow me desktop so if a user has a session running from their computer but logs on with a device like their ipad they want the session to follow where they left off --- Goto webinterface -> workspace control -> Configure the settings to reconnect the session when users log on.
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redbmasterCommented:
Are you publishing apps or desktops to your users? If apps, what ones?

How/where are your policies configured?
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Abacus ITAuthor Commented:
Both Apps and Desktop, Common apps like word/excel/outlook that live on our two Xen servers. Xen1 and Xen2. I found some options under computer policies that look like what I needed. I have some citrix computer policies configured and some user policies configured as well. All seems to be working fine through outside connection via web interface and secure gateway. But from the outside if I try the citrix receiver (configured with address of the webinterface) I login and see my published app/desktops but if I try to launch one I receive. This error "your app is not available. try again later" and can not get through using the citrix receiver on an outside computer or my ipad. yet if I go to the webinterface/secure gateway in a browser everything launches and works fine. Did I miss something I need to enable for using the citrix receiver on outslide clients and tablets?
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redbmasterCommented:
You need to setup a PNAgent site on your WI server. This is done under XenApp Services Sites.

As for desktop sessions, they are usually controlled by RDS group policies.
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Abacus ITAuthor Commented:
Thank you redbmaster! I had to switch pnAgent to direct gateway mode. Once I got that configured I was able to log in and test. I am trying to get the follow me desktop working with 1 session user limit so if a user is logged into a citrix published desktop from their computer and later they switch to their ipad (with the same session still open on the citrix server) The ipad logs in, takes over and the same desktop is now running from the ipad where the user left off. I tested this now and I receive a message on the ipad that says I exceeded my session limit. How can I make sure this is working properly with following user to what ever device they login from but still only allow user to have only one session to the citrix farm? Thanks again!
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redbmasterCommented:
You'll want to check Workspace Control options for the XenApp Services Site, but its under Session Options there.

If its not enabled, enable it. I'd also remove the options for users to customize.

Seeing as how its a different site within the WI server I'm not sure that will even work.
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Abacus ITAuthor Commented:
Ok I checked the settings and all looked good. I edited the citrix policy and took off the 1 concurrent user session. I then tested with a desktop on the outside. I started a session that points to the desktop of Xen1. I opened word and typed some characters. Next I launched it on my ipad from the outside and connected to the same published desktop on Xen1. All worked well. My problem is we have a published desktop that points to multiple xen servers and load balances between Xen1 and Xen2. I ran the same test using that publisjed desktop. the session opened on Xen1 and I did the same thing with word. I launched it on my ipad again but this time the test user hit Xen2 so now I had two different sessions open. This is what management doesn't want. Is there a way to always make the same active session open no matter what device the user logs in on? so they can continue working on what ever they were working on from either the desktop or tablet? Also is there also maybe a way to run 1 concurrent session per device instead of per user? Thanks
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redbmasterCommented:
XenApp is licensed per user and you wouldn't want one user taking up 5 licensing because they logged in on 5 different devices.

That is the behavior that I expected with the Published Desktop. The only thing that may work is setting up a Citrix CloudGateway Express server. This is the replacement for WI, but I haven't set one up yet to know if it would work.
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Abacus ITAuthor Commented:
Lead me to where I needed to be and helped me configure the settings and policies
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