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Server Backup using SBS 2008 console keeps failing

Hello,

We have an SBS 2008 and are trying to run a backup to a external disk drive.  The backup used to run just fine but now we are getting an error that "The server backup cannot start because the drive where you want to store the backup is not available.  Ensure that any external drives are attached to the server, and then try again".

We have tried switching the USB ports around the server front to back and vice versa.  We even cleaned out the c:\ (as suggested somewhere on the internet) and even just tried replacing the external drive all together.  We have run out of ideas and could use some help. Thanks!
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Computerbilities
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Computerbilities
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1 Solution
 
btdownloads7Commented:
There are a couple of possible causes:

1. Your drive isn't actually being detected by Windows, meaning that either the drive is bad, or Windows isn't assigning it a drive letter for some reason. Can you actuall see the drive in Windows Explorer and get into it?

2. The drive letter for the external drive changed from the time that you set up the backup, so now the backup can't find that drive. Check the drive letter that the drive has now, and check the server backup settings to see what drive letter it's set up for.
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Sushil SonawaneCommented:
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ComputerbilitiesAuthor Commented:
@btdownloads7

I looked in computer managment and it sees the drive Ok but it has not assigned it a drive letter.

@sushil84

I checked out that link and the external hard drive we are using is not on the list.
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btdownloads7Commented:
The fact that the drive letter isn't assigned is definitely the problem. Go back into computer manaement, and assign a letter to it (you should use something lower in the alphabet to make sure that it doesn't change when other external drives are pluged in). Also make sure that you can access the drive from explorer, otherwise something is definitely wrong with the drive and you'll need to try formatting it or replacing it.

After you can get to it in explorer, you'll need to change the backup settings to use the new drive letter.
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ComputerbilitiesAuthor Commented:
Everytime I assign a drive letter to that backup drive it gets removed when I reconfigure the Windows Backup. I beleive it doesn't assign a drive letter because once it is designated as a backup drive it doesn't want it to get used by anything else.
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Cliff GaliherCommented:
What is the brand and model of your server?
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ComputerbilitiesAuthor Commented:
Dell Poweredge 610
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Cliff GaliherCommented:
Haven't seen any strange USB contention issues with those servers. Should be fine. What brand(s) of USB drives have you tried?
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ComputerbilitiesAuthor Commented:
Can't remember what brand, might have been a Seagate.

We are now using an "Axiom External D" drive.
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btdownloads7Commented:
Sorry -- I forgot that server backup refers to the drive by its GUID and not the drive letter. But after you did assing a letter to it and before you set it back up in server backup, were you able to access that drive in Explorer?

Also, have you tried formatiing that drive?
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ComputerbilitiesAuthor Commented:
After I assigned it a drive letter I was able to open the drive up and I noticed that it did have a bit of the backup in there.  I'm assuming now that it fails during that backup process at night.  The only time its been formatted is when you first configure it in Windows Backup.
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btdownloads7Commented:
OK, if it's starting the backup and failing in the middle of it, then either something is physically wrong with the drive or the server is somehow losing a connection to it. Do you have the drive connected via USB or eSATA?

And you should try manually formatting it (not a quick format, but a full one) to see if any errors come up during the format. Afterwards, set up server backup from scratch to use that drive.
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ComputerbilitiesAuthor Commented:
The drive is connecting via USB. I will run a format on the drive right now and reconfigure the backup and check to see if it ran, tomorrow morning.
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btdownloads7Commented:
Just checking to see what happened with the format
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ComputerbilitiesAuthor Commented:
Turns out we have a few issues with the drives. 2 drives have punctures so we are going to have to rebuild the raid and restore from backup. I'm guessing everything will be fixed with the restore. Thanks for the help.
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ComputerbilitiesAuthor Commented:
Doing a complete restore due to other complications.
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