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Website Error, help!

Posted on 2012-09-20
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Medium Priority
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Last Modified: 2012-10-09
We are trying to access this website at our  facility: http://exclusions.oig.hhs.gov/

We are using IE8 at our facility. For some reason it started taking terribly slow one day to access it, and doens't show all the pictures, and has errors on the page. The Error details are below. I tried using Mozilla firefox, and it works just fine. So it has to be an issue with IE8. We can't print or access pretty much anything on it anymore...and it's only with this site. But it works just fine with my IE at home. Any help please!?


Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 1.0.0.40; MAAR; .NET4.0C; MS-RTC LM 8; .NET4.0E)
Timestamp: Thu, 20 Sep 2012 16:27:10 UTC


Message: Object expected
Line: 1
Char: 2
Code: 0
URI: http://exclusions.oig.hhs.gov/js/functions.js
0
Comment
Question by:Pancake_Effect
  • 3
  • 3
6 Comments
 
LVL 4

Author Comment

by:Pancake_Effect
ID: 38418690
PS: I found out it also happens for one user in particular that uses weboutlook. Sometimes randomly when she hits reply to a user, she get's a very similar error:

Client Information
------------------
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC

6.0; MS-RTC LM 8; .NET4.0C)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Mime Types:

Exception Details
-----------------
Date: Thu Sep 20 11:39:56 CDT 2012
Message: 'gtLV' is null or not an object
Url: https://webmail. "I edited out the rest of our URL"
Line: 39

Call Stack
----------
onFcsInLV()


Dump Event
----------
 recordset = null
 type = error
 fromElement = null
 toElement = null
 altLeft = false
 keyCode = 0
 repeat = false
 reason = 0
 data =
 behaviorCookie = 0
 source = null
 contentOverflow = false
 behaviorPart = 0
 url =
 dataTransfer = null
 ctrlKey = false
 shiftLeft = false
 dataFld =
 returnValue = undefined
 qualifier =
 wheelDelta = 0
 bookmarks = null
 button = 0
 srcFilter = null
 nextPage =
 cancelBubble = false
 x = 0
 y = 0
 srcElement = null
 screenX = 227
 screenY = 268
 srcUrn =
 origin =
 boundElements = [object]
 clientX = 49
 clientY = 105
 propertyName =
 shiftKey = false
 ctrlLeft = false
 offsetX = 0
 offsetY = 0
 altKey = false
 errorMessage = 'gtLV' is null or not an object
 errorUrl = https://webmail."I edited out the rest of our URL"
 errorLine = 39
 errorCharacter = 22
 errorCode = 0
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 38420679
Right now, every link in your page for CSS and javascript that starts with 'http://www.oig.hhs.gov/' is returning this:

<!¿ beginning of HttpRedirect.htm file ¿>
<script type="text/javascript">
function redirectToHttps()
{
var httpURL = window.location.hostname+window.location.pathname;
var httpsURL = "https://" + httpURL ;
window.location = httpsURL ;
}
redirectToHttps();
</script>
<!¿ end of HttpRedirect.htm file ¿>

Open in new window


This means it is not loading jQuery or any of the CSS in the <head> and the links in the body are causing Firefox to put up a warning about an unverified security certificate.
0
 
LVL 4

Author Comment

by:Pancake_Effect
ID: 38422475
Hmm this is odd, because our users don't even have firefox on their machines and they get the same error. But your thinking it's a certificate issue?
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LVL 84

Assisted Solution

by:Dave Baldwin
Dave Baldwin earned 2000 total points
ID: 38422754
No, actually it's not a certificate error (or a Firefox error) but an error with that piece of javascript that gets loaded when ever you click on any link that starts with 'http://www.oig.hhs.gov/'.  Though it makes it look like a certificate error, I think that it shouldn't be there in the first place.  I put in this nonsense link and it happens: http://www.oig.hhs.gov/nahnah
0
 
LVL 4

Author Comment

by:Pancake_Effect
ID: 38456275
Do you believe it might be a java related error? Meaning maybe I should reinstall Java?
0
 
LVL 84

Accepted Solution

by:
Dave Baldwin earned 2000 total points
ID: 38456349
No, not 'Java'.  'Java' and 'javascript' are two completely different languages with unfortunately similar names.  'javascript' is built in to all modern browsers and 'Java' is installed from Oracle.

The site looks fine today in IE and ok in Firefox although there is a lot of blank space in Firefox.  You removed the ' http://www.oig.hhs.gov/ ' from the CSS and javascript links and now it works right.
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