Excel 2007 failed to start correctly. Start in Safe Mode. Terminal Server/Citrix

I have come accross a unique issue which I have not seen in the past. I am running Windows Server 2003 R2 with Citrix 5.0 When a user tries to open a second instance of Excel, they get the message which many may have seen on occassion

Excel failed to start correctly last time. Starting Excel in safe mode.....

What is strange about this is that it only comes us up every time trying to open a second instance. As long as a user stay with one instance open they don't get this message.

I am going to try a repair installation, but was wondering if anyone has seen this before and what the solution was.

Thanks
Sam
swenger7Asked:
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Daniel BorgerConnect With a Mentor Senior Citrix Engineer- CCEECommented:
I had that issue before.. turned out there was a key here:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\11.0\Excel\Resiliency] "TermSrvCopyKeyOnce"=dword:00000001


Also had this in my notes.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\11.0\Excel\Resiliency\StartupItems]"TermSrvCopyKeyOnce"=dword:00000001

 deleting the key fixed the issue.  It could also be in the users registry as well...or a different key.
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swenger7Author Commented:
These articles do not directly address my issue, but I tried the Registry for the ExcelHook anyways without success.
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Sekar ChinnakannuStaff EngineerCommented:
which version of citrix you using? also make sure you installed latest hotfix.
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swenger7Author Commented:
4.5 with FP 2 (so essentially 5.0 equivalent). The funny thing is that I have this system for many years and this just started.
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barrykflCommented:
Did u install office in terminal server mode applied all patches???

http://www-01.ibm.com/support/docview.wss?uid=swg21088125
http://technet.microsoft.com/en-us/library/cc179055(v=office.12).aspx

Any similar issue occur in word / power point ?
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swenger7Author Commented:
Yes I installed in terminal server mode with patches. I have done this several years ago and it only started happening two weeks ago.

No this only happens in Excel.

I don't believe those links are relevant to my issue. the first link talks about a Domino server
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swenger7Author Commented:
I checked the registry but that key does not exist.
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Daniel BorgerSenior Citrix Engineer- CCEECommented:
What key does not exist? IS there anything in the Resiliency Key or is that the one that does not exist?  What about in the users HKEY_CURRENT_USER registry.
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swenger7Author Commented:
Under

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\11.0\Excel\]

I only have ExcelName and UserData

Under Current User I only have

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\]

ClassesRemoved and TSAdmin

Besides, this is effecting all users so I don't believe it would be a user setting.

I did try a repair Office installation but no luck on resolving the problem
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Daniel BorgerSenior Citrix Engineer- CCEECommented:
Could it be something with the location of the published app? do you have it opening excel or something set to open a file each time? when they have the first one open is there anything on the left for a recovered document\spreadsheet?
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swenger7Author Commented:
This is through a published desktop. So they are just opening excel from a desktop on the citrix server. There are no recovered documents. Also the first instance of excel opens fine. It is only when they open Excel again. So they can open many excel files in the same instance without a problem. But If they open a second instance of excel to be able to have them side by side on two screens, the message comes up.
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Daniel BorgerSenior Citrix Engineer- CCEECommented:
Okay, When the second one opens is there anything in the disabled -items (about\help window)?
Do you get the same behavior with a new user profile?
Are you using GPO's to manage Excel settings?
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swenger7Author Commented:
Nothing about disabled items. Yes to a new profile. I am using GPO to manage everything, but there are minimal settings in Excel being managed. However, I have 2 Citrix Servers which are basically identical and this issue haapens for the users on one server and not the other, so I don't believe it is a user or profile issue. The last thing I could try which I would hate to have to do is uninstall Office 2007 and then reinstall.
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Daniel BorgerSenior Citrix Engineer- CCEECommented:
Thanks, good info there. I agree with your points. Seems to definitely be something localized on that one server.  Perhaps you could start comparing the registry HKLM\software\office keys from each server and see if there is something different on that one.  I think reinstalling may be a viable option.
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