Hello, we are running Unity Connection Version 8.6.2ES25.21900-25 and Exchange 2007. Prior to this week, voicemails were able to be relayed to email addresses outside the company. This week however, voicemails can only be relayed to addresses within the company. Unity is set to use our Exchange hub as the smart host for relaying. No changes to the Exchange server or Unity have been made and up until this week, Exchange was configured in such a way to allow this to function. My questions are: What exactly needs to be in place on Exchange for this to work? What might have happened on Exchange for this to stop working? Most importantly, Is there something in Unity that would prevent it from sending the voicemail to the smart host based on the email address used?
Appreciate any feedback on this. Thanks