Outlook 2007, Iphone, Ipad Users experiencing meeting and appts missing.

Posted on 2012-09-21
Last Modified: 2012-09-27
Any ideas on how to best resolve this issue? Thank you.
Question by:syseng007
    LVL 2

    Expert Comment

    We're going to need much more information, first and foremost...

    Are you operating in an Exchange environment? If so, what version? ActiveSync will need to be configured properly.

    Author Comment

    I apologize. Exchange 2003 with Activesync. I noticed it's been happening w/ executive calendars only...
    LVL 2

    Accepted Solution

    What troubleshooting steps have you initially performed? Here's a couple things to look at..

    1. Check the account settings on the iPhone/iPad for one of the execs. Make sure that contacts, calendar and mail syn are all set to ON.

    2. Also check the sync frequency. If it's set too high, it will cause the calendars to be inconsistent with recent updates. If set to Push, updates should be fairly quick but will drain the battery more. At my organization we initially set them to sync every 15 minutes.

    3. One thing I've resorted to several times, particularly with Apple devices is removing and re-adding the account. This has solved several weird ActiveSync issues I've experienced in the past.

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