Not all users getting X500 Exchange 2010 address list updates
Hey guys, I just finished transitioning a 2003 exchange server to 2010. Everything's working except 1 user isn't receiving email from all internal users. We had a problem with 1 mailbox moving - it failed - so we exported the PST and deleted the user. Then recreated a new ADUC account and imported the PST file.
Except now internal users can't email him. I found an article explaining his X500 address needed to be added to his Email addresses, which I did, but only a couple users are able to email him now (I"m guessing thats because the OAB isn't propagating properly).
If the internal users sign into OWA they can email him internally. All external users can email successfully. Its only in Outlook app it fails. I've cleared their cache email listing. Tried to use the OAB but only on 2 out of 6 users does the X500 address show up.
IF we try to run the Update Addresslist in Outlook 2010 it fails with "task reported error 0x8004010f the operation failed an object cannot be found"
The error the internal users get is:
Delivery has failed to these recipients or groups:
Brent
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: EX2010.intranet.local
IMCEAEX-_O=FIRST+20ORGANIZ
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Original message headers:
Received: from EX2010.intranet.local ([fe80::c197:1ef:2982:8a6f
ex2010.intranet.local ([fe80::c197:1ef:2982:8a6f
14.02.0247.003; Wed, 19 Sep 2012 15:19:12 -0400
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding:
From: Ashely <ashley@xxxxx.ca>
To: Brent <brent@xxxxxx.ca>
Subject: test 369
Thread-Topic: test 369
Thread-Index: Ac2Wm6VUOj4GMlEhQUO9E2NaUM
Date: Wed, 19 Sep 2012 15:19:10 -0400
Message-ID: <D093703D8DBDA042BE66D08B1
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <D093703D8DBDA042BE66D08B1
MIME-Version: 1.0
X-Originating-IP: [192.168.0.100]
Except now internal users can't email him. I found an article explaining his X500 address needed to be added to his Email addresses, which I did, but only a couple users are able to email him now (I"m guessing thats because the OAB isn't propagating properly).
If the internal users sign into OWA they can email him internally. All external users can email successfully. Its only in Outlook app it fails. I've cleared their cache email listing. Tried to use the OAB but only on 2 out of 6 users does the X500 address show up.
IF we try to run the Update Addresslist in Outlook 2010 it fails with "task reported error 0x8004010f the operation failed an object cannot be found"
The error the internal users get is:
Delivery has failed to these recipients or groups:
Brent
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: EX2010.intranet.local
IMCEAEX-_O=FIRST+20ORGANIZ
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Original message headers:
Received: from EX2010.intranet.local ([fe80::c197:1ef:2982:8a6f
ex2010.intranet.local ([fe80::c197:1ef:2982:8a6f
14.02.0247.003; Wed, 19 Sep 2012 15:19:12 -0400
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding:
From: Ashely <ashley@xxxxx.ca>
To: Brent <brent@xxxxxx.ca>
Subject: test 369
Thread-Topic: test 369
Thread-Index: Ac2Wm6VUOj4GMlEhQUO9E2NaUM
Date: Wed, 19 Sep 2012 15:19:10 -0400
Message-ID: <D093703D8DBDA042BE66D08B1
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <D093703D8DBDA042BE66D08B1
MIME-Version: 1.0
X-Originating-IP: [192.168.0.100]
ASKER
Hey Johan,
Same Outlook Version - no. They range between 2007 and 2010
Other webservices - yes. OWA works. Autodiscover, I tried to run test-outlookwebservices and here's the out put.
FYI: OWA has a problem thats linked to a question I posted yesterday.
Same Outlook Version - no. They range between 2007 and 2010
Other webservices - yes. OWA works. Autodiscover, I tried to run test-outlookwebservices and here's the out put.
FYI: OWA has a problem thats linked to a question I posted yesterday.
ASKER
test-outlookwebservices
test-outlookwebservices.txt
test-outlookwebservices.txt
Hi,
Try this:
- press ctrl
- right click the outlook icon
- select the test email auto config option
- provide you credentials and uncheck both smart options
- execute the test and post the results from the tabs here
Johan
Try this:
- press ctrl
- right click the outlook icon
- select the test email auto config option
- provide you credentials and uncheck both smart options
- execute the test and post the results from the tabs here
Johan
ASKER
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>JOHN DOE</DisplayName>
<LegacyDN>/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=JOH
<AutoDiscoverSMTPAddress>J
<DeploymentId>a7dbf35b-485
</User>
<Account>
<AccountType>email</Accoun
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>EX2010.intranet.lo
<ServerDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
<ServerVersion>738280F7</S
<MdbDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
<PublicFolderServer>EX2010
<AD>Server-rack21.intranet
<ASUrl>https://ex2010.intranet.local/EWS/Exchange.asmx</ASUrl>
<EwsUrl>https://ex2010.intranet.local/EWS/Exchange.asmx</EwsUrl>
<EcpUrl>https://ex2010.intranet.local/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://ex2010.intranet.local/EWS/Exchange.asmx</OOFUrl>
<UMUrl>https://ex2010.intranet.local/EWS/UM2007Legacy.asmx</UMUrl>
<OABUrl>http://ex2010.intranet.local/OAB/c8a16f1e-6d6d-4572-9b59-1f1a80c47bd8/</OABUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>oq.xxxxxx.ca</Serv
<SSL>On</SSL>
<AuthPackage>Ntlm</AuthPac
<ASUrl>https://oq.xxxxxx.ca/ews/exchange.asmx</ASUrl>
<EwsUrl>https://0q.xxxxxx.ca/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://0q.xxxxxx.ca/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://oq.xxxxxx.ca/ews/exchange.asmx</OOFUrl>
<UMUrl>https://oq.xxxxxx.ca/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://oq.xxxxxx.ca/OAB/c8a16f1e-6d6d-4572-9b59-1f1a80c47bd8/</OABUrl>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basi
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://ex2010.intranet.local/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba"
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://oq.xxxxxx.ca/ews/exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
info.png
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>JOHN DOE</DisplayName>
<LegacyDN>/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=JOH
<AutoDiscoverSMTPAddress>J
<DeploymentId>a7dbf35b-485
</User>
<Account>
<AccountType>email</Accoun
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>EX2010.intranet.lo
<ServerDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
<ServerVersion>738280F7</S
<MdbDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
<PublicFolderServer>EX2010
<AD>Server-rack21.intranet
<ASUrl>https://ex2010.intranet.local/EWS/Exchange.asmx</ASUrl>
<EwsUrl>https://ex2010.intranet.local/EWS/Exchange.asmx</EwsUrl>
<EcpUrl>https://ex2010.intranet.local/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://ex2010.intranet.local/EWS/Exchange.asmx</OOFUrl>
<UMUrl>https://ex2010.intranet.local/EWS/UM2007Legacy.asmx</UMUrl>
<OABUrl>http://ex2010.intranet.local/OAB/c8a16f1e-6d6d-4572-9b59-1f1a80c47bd8/</OABUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>oq.xxxxxx.ca</Serv
<SSL>On</SSL>
<AuthPackage>Ntlm</AuthPac
<ASUrl>https://oq.xxxxxx.ca/ews/exchange.asmx</ASUrl>
<EwsUrl>https://0q.xxxxxx.ca/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://0q.xxxxxx.ca/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://oq.xxxxxx.ca/ews/exchange.asmx</OOFUrl>
<UMUrl>https://oq.xxxxxx.ca/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://oq.xxxxxx.ca/OAB/c8a16f1e-6d6d-4572-9b59-1f1a80c47bd8/</OABUrl>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basi
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://ex2010.intranet.local/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba"
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://oq.xxxxxx.ca/ews/exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
info.png
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ASKER
no - OAB is not accessible this way
ASKER
500 - Internal server error.
Hi,
Ok then this is the causevthen clients won't update their addressbook check the following steps and post the result here:
Is the Web-Based distribution enabled? Organization Configuration -> Mailbox -> Offline Address Book tab -> display your OAB Properties -> Distribution tab -> Enable Web-Based distribution must be enabled.
Using IIS Manager Console check if an OAB subfolder exists and contains a folder which name is a GUID. You should see a lot of files in this GUID subfolder.
Check this on each CAS.
Have you created the redirection to simplify the Outlook Web App URL, like in this article http://technet.microsoft.com/en-us/library/aa998359.aspx? If yes go to the next point.
Did you remove the redirection from virtual folders?
Johan
Ok then this is the causevthen clients won't update their addressbook check the following steps and post the result here:
Is the Web-Based distribution enabled? Organization Configuration -> Mailbox -> Offline Address Book tab -> display your OAB Properties -> Distribution tab -> Enable Web-Based distribution must be enabled.
Using IIS Manager Console check if an OAB subfolder exists and contains a folder which name is a GUID. You should see a lot of files in this GUID subfolder.
Check this on each CAS.
Have you created the redirection to simplify the Outlook Web App URL, like in this article http://technet.microsoft.com/en-us/library/aa998359.aspx? If yes go to the next point.
Did you remove the redirection from virtual folders?
Johan
ASKER
hey Johan, I found the problem. Using oab.xml failure as my search I found this document explaining how permissions are messed up when enabling the http --> https redirect
http://unified.swiatelski.com/2011/02/exchange-2010-cannot-download-offline.html
this is a maybe boo boo, MS fix this!
Thanks johan
http://unified.swiatelski.com/2011/02/exchange-2010-cannot-download-offline.html
this is a maybe boo boo, MS fix this!
Thanks johan
ASKER
Thanks for your help Johan!
You welcome
Are all users using the same outlook version? It looks like some of the functions are not working correctly. Does outlook can succesfully use the other webservices such as out of office/free busy and autodiscover?
Regards,
Johan