jimblunt
asked on
Windows 7 SP1 failure, no error codes, won't roll back to previouos
Downloaded the SP1 today, halfway through reboot at 35% install failed, and it won't finish the rollback to the previous version. No error codes. Thinking about doing a repair install, but I don't know whether to use a SP1 disk or Windows 7 disk. This is a Toshiba laptop and I have no recovery disks. My only recovery option is a complete erase/reinstall from the recovery partition. I was planning to download either Win 7 or SP1 from Digital River to accomplish the repair install.
ASKER
I can't run anything such as the readiness tool. I can't get into Windows either normal or safe modes. This update was using the Windows update.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Uh oh. When I tried to start the repair install, the laptop booted to a black screen with a movable pointer and didn't go any further. This is the screen I always get no matter what mode I try to boot into. I also tried to retrieve the data from the hard drive using a usb adapter but it won't read the drive. I'm thinking failed hard drive.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Or perhaps a very bad virus. This computer was brought to me with the symptom being continuous rebooting into safe mode. I changed with msconfig and that seemed that. However, I always update everything on any computer I work on and decided to do the SP1 update.
A bad virus or some rootkit malware can cause problems like this.
If the computer will boot with a bootable CD, then the disk could have failed, or you could have a very bad virus.
If the computer has a hardware problem, it could have corrupted the hard drive because of such a hardware problem.
... Thinkpads_User
If the computer will boot with a bootable CD, then the disk could have failed, or you could have a very bad virus.
If the computer has a hardware problem, it could have corrupted the hard drive because of such a hardware problem.
... Thinkpads_User
When you kill the malware and get to the point where you want to continue the update process, run the System Update Readiness Tool.
If that tool doesn't fix everything, please post its log file[s]
%SYSTEMROOT%\Logs\CBS\Chec
%SYSTEMROOT%\Logs\CBS\Chec
( %SYSTEMROOT%\ usually expands to C:\Windows\, for what it's worth.)
If that tool doesn't fix everything, please post its log file[s]
%SYSTEMROOT%\Logs\CBS\Chec
%SYSTEMROOT%\Logs\CBS\Chec
( %SYSTEMROOT%\ usually expands to C:\Windows\, for what it's worth.)
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Ran Tuff Test Pro bootable and it indicated a disk controller failure. I used GetDataBack for NTFS to recover client data and moved it to an external drive. Since client did not make recovery CDs and would have to replace both the HDD and the O/S, he has decided to replace the computer. The answer I was looking for was to try to restore back to Windows 7 instead of Windows 7 SP1, and using a bootable disk to run HDD diagnostics.
Thanks all!
Thanks all!
Thank you and I was happy to help you with this. .... Thinkpads_User
glad to assist
Check out the below link, I think this will help you to troubleshoot this issue :
http://support.microsoft.com/kb/2505743
http://windows.microsoft.com/is-IS/windows7/troubleshoot-problems-installing-service-pack
http://www.geekpolice.net/t26237-windows-7-service-pack-1-won-t-install
Thanks.