Using Skype as a backup phone system for PRI outage.
Posted on 2012-09-21
We have been paying phone bill for 2 PRIs, had to keep 1 PRI of the two, it costs some dollars which I couldn't ignore.
I searched on web, and found PrettyMay, Skype VOIP PBX. I tested and work. It's not so great, but work. For example, it doesn't handle call queue as I expected. It scans available agents, then if all busy, it just sends to voicemail.
Skype doesn't charge for incoming calls. For outgoing calls, I can purchase minutes and it's used only when our phone lines are down. So this saves a lot comparing to keep another PRI line.
Anyway, my questions are two.
1. Are there any better VOIP? Skype voice quality is good, but there are 1-2 second delay when talking. So it creates some confusion while talking.
2. Since this is Skype installed on PC, and needs headset or speaker+mic to listen and talk, users may feel uncomfortable. I searched online to find Skype desktop phones, but reviewers say it doesn't work well. I found a few such as from Belkin or Xblue, but reviewers complain because it doesn't work well, for example, it doesn't provide DTMF tone, so they have trouble to join conference calls. Sometimes, it malfunctions so they have to restart. It looks like Belkin stopped selling it, maybe it's because they couldn't fix all kinds of problem reported. So are there any better desktop VOIP phones work with Skype???