RDS Cals/Application Virtualization 4.5

About 6 months ago I ordered 15 MS WinRmtDsktopSrvcsCal Single User CALS -- my client decided to postpone upgrading their 2003 Terminal Server until this week.

I went out onto the MS Volume Licensing Service Center and I was surprised to find MS WinRmtDsktopSrvcsCal 4.5 wSp1/Application Virtualization for Terminal Server.

HP refuses to fix this problem due to the time lapse between my order and the time I decided to pickup the Key.

So, I now have no key and application that I don't need.  I did download the product, created the DVD from the ISO but cannot figure out how to extract the 15 CALS.  Not even sure if this is possible.  

My question is if this app has the 15 CALs for Win RDS -- how could I go about installing the license CALS without having to spend an additional $1,200 for the key?
anadkinsAsked:
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Cláudio RodriguesConnect With a Mentor Founder and CEOCommented:
Did you try adding a license using the License Manager on the RDS Licensing server itself? It asks you what sort of license you have and what exactly is needed (serial number, agreement number, etc). You may not need anything other than your agreement info.
What you have seems correct, RDS CALs that include App-V rights for RDS (what makes sense).

Cláudio Rodrigues
Citrix CTP
Microsoft MVP - RDS
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gsmartinManager of ITCommented:
This is why I use VARs and leverage relationships with Account Manager(s).  Without an established relationship with an Account Manager you won't get far.  

In this scenario, I would contact the Microsoft Licensing team and provide them with your proof of purchase and other supporting details and documentation to see if they can help you.
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anadkinsAuthor Commented:
I will try that but do not feel this will get me very far.  I would still like to know if there is anyone out here that is familiar enough with this product and would know how to access the licenses the name of the product indicates.
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Cliff GaliherCommented:
What you have is a completely different product. App-V is designed for creating a virtualized application that is streamed to a rich client. The ability to run App-V is usually granted via an MDOP subscription on the client OS.

There are cases where sysadmins want to run a virtualized app on an RDS server instead of, or in addition to, a rich client OS. Since MDOP is not available on RDS or a server OS as such, there is a different licensing model for that scenario. What you have is designed to allow the same virtualized app to be streamed to an existing RDS server that already has RDS CALs. The package and CALs you have allows App-V to be run on an RDS server, but does not itself include RDS CALs.

-Cliff
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anadkinsAuthor Commented:
That is what I was afraid of -- so basically either HP or MS delivered the wrong product for what I paid.  Do you think there is a shot of Microsoft actually working with me if I can prove I paid for the RDS CALS and not the product sitting out on their Volume Licensing site.  HP refuses to help.
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Cláudio RodriguesFounder and CEOCommented:
Wait. Now, RDS CALs do include App-V. So you may not have anything wrong, but simply the latest and greatest RDS CAL.
Did you get a serial number to install the RDS CAL on the RDS Licensing server? Or you not even tried that?
Given the license description I do think you have exactly what you need, RDS CALs.
Worth noting that even if you have the latest and greatest RDS CAL, if they are per user, these are not tracked/enforced so from a technical standpoint a TS/RDS box will happily allow users to connect without issues of any sort.

Cláudio Rodrigues
Citrix CTP
Microsoft MVP - RDS
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anadkinsAuthor Commented:
I do not exactly understand -- I have per the Volume Licensing Service Center is:
WinRemote Desktop SrvcsCAL 4.5 wSP1 w/Application Virt for Terminals

When I look at the license summary page it does list 15CAL for Remote Desktop Svrcs -- any idea where I would find the serial number?  Or who at Microsoft that can help me??

I can't find a serial number or key anywhere - it basically tells me to download the ISO.  I even tried installing on the server to see if it would install some type of serial number or key but nothing.
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anadkinsAuthor Commented:
Yes!!!  Thank you -- that was the info I needed.  It worked once I went back to the MOLP and quit trying to get the info from the Volume License Site!
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anadkinsAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for anadkins's comment #a38460525

for the following reason:

Knew his stuff and was able to give me the info I needed for installing the licenses that I actually had but had not idea of how to find!
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Cláudio RodriguesFounder and CEOCommented:
Make sure you select an answer instead of closing the question, if one of the comments was the answer you were looking for or helped you finding the correct answer.

Cláudio Rodrigues
Citrix CTP
Microsoft MVP - RDS
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Cláudio RodriguesFounder and CEOCommented:
Answer ID 38460431 I assume is the answer for your question and therefore should be selected as the answer and awarded the points accordingly.

Cláudio Rodrigues
Citrix CTP
Microsoft MVP - RDS
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anadkinsAuthor Commented:
I clicked on Accept as Solution for by: tsmvpPosted on 2012-10-03 at 14:42:06ID: 38460431 -- and gave it an A for points.
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anadkinsAuthor Commented:
Tried again -- it was an oversight if I hit the wrong one.  Sorry.
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