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Can't get into google

I've had a problem for a year or two where I download Google chrome and use it for a month or two and one day I wake up and it's been removed from my computer program files. So i re-install it and the same thing happens again. I've lived with it because I couldn't find a permanent fix and it wasn't that hard to fix.

In addition to that searchqu kept replacing google as my default search engine. Today however i can't get into google at all! I still have the google search engine dialog in my browser but when I start entering a search term I get the warning in the attached file.

I have Norton 360 via Earthlink and don't appear to have a virus, but maybe I do, I don't know.

What do you make of this and how do I fix it?

Thanks,
John
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John Carney
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John Carney
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1 Solution
 
John CarneyReliability Business Tools Analyst IIAuthor Commented:
Here's the alert that I get when typing into the google search bar:
screenshotMMCalDav.jpg
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Thomas Zucker-ScharffSolution GuideCommented:
My personal opinion is don't use anything by Symantec.  If it's a home computer and you want a great product buy Malwarebytes Pro (uninstall norton 360 first with their uninstaller).  To answer your more immediate problem, Run Roguekiller (see younghv's article here), then without a reboot run the free version of malwarebytes antimalware (MBAM) - get the free version from here.  When you install it (you might have to rename it when you download), do NOT choose to try out the pro version at this time (I REALLY suggest you buy it later though).  

If you are not ready to buy, still get rid of Norton and install Microsoft Security Essentials (home machine or business with less than 10 computers) from microsoft.com/security.
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John CarneyReliability Business Tools Analyst IIAuthor Commented:
Thanks, tzucker, I'll definitely try this later today. One of the things I liked about the Earthlink Norton offer was that it involved no upfront purchase price, just a small monthly charge added to my ISP bill. One of the things I don't like about it is the small monthly charge ...

I'm going to try your suggestions as soon as I can, which will hopefully be later today. I have a substantial "honey do" list at the moment. :- )
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John CarneyReliability Business Tools Analyst IIAuthor Commented:
I went to the link for the rest of us: http://www.geekstogo.com/forum/files/file/413-roguekiller/ , and all it presents for download is PDF Creator. I don't want to download it since I already have it, and it doesn't look like one of those "you have to download this product before we'll let you download the one you came here for" deals. I went directly to http://www.sur-la-toile.com/RogueKiller/ and it's the same thing.

Do you have another link?
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Thomas Zucker-ScharffSolution GuideCommented:
LOL.  The offers that ISPs give you for both Symantec products and McAfee seem pretty good, but as one who battles this almost daily (my university pushes Symantec Endpoint Protection free for all employees and students) I've seen too many times what Symantec doesn't do and what it, rather unfortunately, does do.  I convinced my department to pay for an alternate solution (and that was no easy task).
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Thomas Zucker-ScharffSolution GuideCommented:
Try this direct link from the author's page (note the extra bit at the end).  RENAME the download before downloading (when you are presented with the download option change it to something - if the same extension doesn't work you may need to change that to .com although I've never tried that, maybe the author Tigzy will drop by to help).  

http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe
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John CarneyReliability Business Tools Analyst IIAuthor Commented:
Hi tzucker, I tried opening the EXE and it made my computer crash, but no harm appears to have been done. I ran a full scan with Norton and while all it showed was 63 cookies, which I deleted, and then the problem (perhaps coincidentally, I don't know) went away. I guess for now I'll have to stick with Norton.

I'm not quite sure what to do about points, let me know your thoughts.

Thanks,
John
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Thomas Zucker-ScharffSolution GuideCommented:
My personal feeling is don't worry about points yet (if your problem does not get solved award the answer to yourself, thereby giving it 0 points).  It sounds like your problem is not yet solved - and we are all here to help solve this type of problem.  

I alerted Tigzy to this thread - so he may see it, if he has the time.


Check out the links tool referenced in this article by Russell_Venable.  The article/tool is brand new and I have only looked at briefly, but from that perusal it looks promising.
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John CarneyReliability Business Tools Analyst IIAuthor Commented:
Hi tzucker, thanks for the further info. BTW, how do i award myself points?
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John CarneyReliability Business Tools Analyst IIAuthor Commented:
Never mind, it turns out to be more intuitive in this newer version of EE. Thanks again, tzucker.

- John
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John CarneyReliability Business Tools Analyst IIAuthor Commented:
I wasn't able to get a solution to my problem and one of the experts suggested that I award myself the points to close the question.
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