troubleshooting Question

ActiveSync (wirelessly) contact subfolders

Avatar of Hans Kristiansen
Hans KristiansenFlag for Denmark asked on
ExchangeCell Phones
10 Comments3 Solutions2289 ViewsLast Modified:
Exchange 2007 (fully updated)
Various phone OSes (iPhone, Android, Nokia, whatever)


Is it possible to (wirelessly) ActiveSync contact subfolders?

Background: My company wants every employee to have contact information (on their cell phone) for all other employees, preferably with pictures of the employees as well. The employees should also be categorized into groups, indicating which department they are working in.

We know ActiveSync does not support syncing the GAL, nor Public Folders, but were fairly sure that it was possible to sync subfolders in your own mailbox. So our plan was to create and keep updated a public “Employees” contact folder, which each employee then regularly could just “drag and drop” copy over to their own Contacts folder (in Outlook 2010), where it would sit as a subfolder. This, in turn, should then be able to be sync’ed out.

However, this subfolder is not showing up on my test phone (an HTC Desire Z A7272 running Android (version 2.3.3, it says)), and so I anticipate others having the same issue.

Is there a surefire way to do this?

Thanks in advance for any help + insights.

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