exchange error, cant open primary mailbox

Is this a machine generated question or is it written by a human?

Is the happening for all or single user ?
Is the user migrated from earlier Exchange version ?

- Rancy

All users......

Restarted all services and still no go...

going to OWA gives the following error:

Outlook Web Access could not connect to Microsoft Exchange. If the problem continues, contact technical support for your organization.

Request
Url: https://mail.domain.com:443/owa/default.aspx
User host address: xxx.xxx.xxx.xxx

Exception
Exception type: Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException
Exception message: Cannot open mailbox /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=userA.

Call stack

Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags)
Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.CreateMailboxSession(ExchangePrincipal exchangePrincipal, CultureInfo cultureInfo)
Microsoft.Exchange.Clients.Owa.Core.UserContext.Load(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.CreateUserContext(OwaContext owaContext, UserContextKey userContextKey, UserContext& userContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionLogonFailed
Exception message: MapiExceptionLogonFailed: Unable to open message store. (hr=0x80040111, ec=-2147221231) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=919] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=132][latency=7] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropLogon [254] Lid: 17082 ROP Error: 0x80040111 Lid: 26937 Lid: 21921 StoreEc: 0x80040111 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropLogon [254] Lid: 22787 Error: 0x0 Lid: 13032 StoreEc: 0x8004010F Lid: 59409 Lid: 45073 Lid: 11173 StoreEc: 0x80040111 Lid: 22970 Lid: 8620 StoreEc: 0x80040111 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x80040111 Lid: 26297 Lid: 16585 StoreEc: 0x80040111 Lid: 32441 Lid: 1706 StoreEc: 0x80040111 Lid: 24761 Lid: 20665 StoreEc: 0x80040111 Lid: 25785 Lid: 29881 StoreEc: 0x80040111

Call stack

Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx)
Microsoft.Mapi.ExRpcConnection.OpenMsgStore(OpenStoreFlag storeFlags, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, MapiStore msgStorePrivate, String& correctServerDn, ClientIdentityInfo clientIdentityAs, String userDnAs, String applicationId, CultureInfo cultureInfo)
Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)

mailstore DB is unmounted....


getting error when trying to mount.

--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
Failed to mount database 'Mailbox Database'.

Mailbox Database
Failed
Error:
Exchange is unable to mount the database that you specified. Specified database: XXXX\First Storage Group\Mailbox Database; Error code: MapiExceptionJetErrorReadVerifyFailure: Unable to mount database. (hr=0x80004005, ec=-1018)
.




--------------------------------------------------------
OK
--------------------------------------------------------

Are all Exchange services started ?
Is OWA working on the machine ?

- Rancy

-1018 -- Possible corruption

MapiExceptionJetErrorReadVerifyFailure - Is the Exchange services started ?

- Rancy

Yes,

I am running the eseutil /p  /d  and isinteg -fix commands on edb

Is this okay to do?

currenting on eseutil /p (repair) Its at 40%

Says.. Database is not up-to-date. This operation may find this database is currupt because data from the log files has yet to be placed into the database.

47GB

So I fun the eseutil /p
after it completes
mount and dismount DB in Exchange console
run eseutil /d?
then isinteg -fix?

Right now its seems stuck on
"Deleting unicdoe fixup table"

In task manager eseutil is still running and I/O Reads and Writes are updating.

Must take forever to do.............

as there's no isinteg in 2010..pls run new-mailboxrepairrequest with database parameters

ESEUTIL /P  completed, but I was not able to mount the database...


Repair completed. Database corruption has been repaired!

Note:
  It is recommended that you immediately perform a full backup
  of this database. If you restore a backup made before the
  repair, the database will be rolled back to the state
  it was in at the time of that backup.


Operation completed successfully with 595 (JET_wrnDatabaseRepaired, Database cor
ruption has been repaired) after 13542.650 seconds.


Now I am running ESEUTIL /D

okay,,, a combo of the above got the database mounted and healthy..

But problems still lurk...

So all the users appear to be working,...  Except for one.

Emails going to user get this NDR
So I reran ISINTEG -FIX alltests  again... and now beside the NDR below.
it gives this message when trying to access the mailbox from OWA.

"the item that you attempted to access no longer exists"

Help! I'm in trouble

#< #5.2.0 smtp;550 5.2.0 STOREDRV.Deliver: The Microsoft Exchange Information Store service reported an error. The following information should help identify the cause of this error: "MapiExceptionNotFound:16.18969:EB010000, 17.27161:00000000CC000000000000000100000000000000, 255.23226:00000000, 255.27962:02000000, 255.17082:0F010480, 0.21857:0A000000, 4.21921:0F010480, 255.27962:FA000000, 255.1494:00000000, 255.26426:02000000, 0.21097:0F010480, 4.8756:BFF9FFFF, 4.6060:0F010480, 4.5548:0F010480, 4.6719:0F010480, 4.7007:0F010480, 255.1750:6A090000, 255.27962:06000000, 255.17082:B9040000, 0.24929:0F010480, 4.21921:B9040000, 255.27962:FA000000, 255.1494:6A090000, 255.26426:06000000, 255.1750:0F010480, 255.27962:07000000, 255.17082:B9040000, 0.26465:0F010480, 4.21921:B9040000, 255.27962:FA000000, 255.1494:0F010480, 255.26426:07000000, 255.1750:0F010480, 0.26849:6A090000, 255.21817:B9040000, 0.20385:0F010480, 4.28577:0F010480, 0.32001:B9040000, 4.29953:0F010480".> #SMTP#

I dont know if this will help or not...

I created a new storage group
Added new Mailbox database.

Trying to move the selected mailbox over to new mailbox database...

Anyone else have this issue?

"the item that you attempted to access no longer exists"

Can the user access from Outlook ?

Set-Mailbox -Identity **** -ApplyMandatoryProperties

- Rancy

Okay after moving the mailbox all works now...

Somehow he is missing some email....

He said something about a SYNC folder that wasnt there before...

Anyway to get all his missing emails?

Thanks for sticking with me, much appreciated.