troubleshooting Question

OAB is not updating on local Outlook clients.

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techsupportaccl asked on
13 Comments1 Solution765 ViewsLast Modified:
We've recently upgraded to Exchange 2010 from Exchange 2007. Since then, when I create a new Distribution List it does not show up in Outlook. If I connect to OWA it is there. If I force a download via Send/Receive - Download Address Book that still does nothing.

The only way I can get it to download properly is to go to C:\Users\user\AppData\Local\Microsoft\Outlook\Offline Address Books, delete the address book, and reopen Outlook. Clearly I can't do this for 700 users everytime I update the Address Book.

Help please!
Manpreet SIngh Khatra
Solutions Architect, Project Lead
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