troubleshooting Question

Can not configure Airport extreme

Avatar of Apolo Victores
Apolo VictoresFlag for Mexico asked on
Apple NetworkingApple Hardware
7 Comments1 Solution802 ViewsLast Modified:
I have just bought an Airport Extreme device from  APPLE, I followed all the instructions as the manual indicate, and it is really a weird situation, and I will try to explain as better as I can:
1.- I connected through an ethernet cable  from one of the ethernet ports of my DSL Modem  to the  WAN port  of the Airport extreme, as I show inthe pics.
2.- I installed  on my Windows 7 laptop the utility  "AirPort"  and it recognizes the  Airport device, but The "orange light" always stays in blinking, and when the utility tries to access to the Extreme airport, I get an error  "-4" that says that it canot find in the network the device.
3.- The weird thing is that when  I get associated to this device , I get connected to the Internet without problems , I mean, I can surf through the internet using the  Apple airport device!!. But I can not configure  in manual or assited way either.
4.- Restarted every device and I get the same error, I am really frustrated , because it is supposed that this process would be so easy.

Please help me!!!
Michael Dyer
Senior Enterprise Support Engineer

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