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Unable to open .pdf and .exe files in IE9

We've begun having an issue on some of our Windows 7 machines that are running IE9.  These machines are unable to open .pdf and .exe files from internet links.  I have attached a picture of the window that pops up.

None of these options work, but there is no error generated, the window just goes away.  If we downgrade the machine back to IE8, everything works fine.  Our IE security settings are controlled through Group Policy, but the issue affects two of our domain administrators as well who do not have the policy applied to them.
9-24-2012-12-59-27-PM.jpg
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FAFCU

8/22/2022 - Mon
rmorphis

Do you have any virus scan software that would prevent items downloading and launching from a temporary internet folder?
thomasdavis

Are you running windows 7 64bit?
Look here for the issue with adobe.
http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html
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@rmorphis
We use Symantec Endpoint Protection 11.0.5002.333 across an organization of about 350 machines.  Not all are Windows 7, not all are running IE9, not all running IE9 are having the issues.

@thomasdavis
This affects Windows 7 32bit & 64bit.  Use of IE9 32bit has been confirmed on the Win7 64bit machines.  We have already tried all of the suggestions in that Adobe article that we are able to.

The issue is across multiple websites and multiple logons.  It's specific to the machine even when using a brand new profile.
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Davis McCarn

Go to Tools -> Manage Add-Ons in IE9 and confirm that the Adobe PDF Helpers are enabled!  (I can't believe Adobe left that one out of their troubleshooter)
jcimarron

FAFCU--Perhaps of help
http://www.sevenforums.com/browsers-mail/209087-ie9-how-automatically-open-run-downloaded-file.html

And this offers some insight into the matter
http://www.w7forums.com/disable-do-you-want-open-save-file-t11451.html

It bothers me that the message and location of that popup box is not exactly what I would expect from IE9.  Are you sure you have eliminated malware?
FAFCU

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@DavisMcCarn
Initially, that Add-On setting was disabled, but even after enabling it still didn't work.

@jcimarron
Unfortunately, those sites don't help with our issue either.

The options in the window that is popping up on these machines does not.  If you click "Open", the pop-up window goes away, but it doesn't open the .pdf.

If you select "Save" or "Save As", it acts like it saves the file, but it doesn't.  I should have been clearer in my original post and I apologize for that.  I went into more detail on the post I made on the TechNet forums:

This issue only seems to be connected to sites that require you to log into them.  Instead of getting the bar at the bottom of the page, a window pops up in the middle of the screen with the options of "Open, Save, or Save As".  It only seems to affect IE9 32bit (64bit works fine as does IE8 and other browsers), but it doesn't affect all machines running IE9.  Here's what we've already tried:
- Uninstalling and reinstalling IE9
- Unchecking "Do not save encrypted pages to disk" on the Advanced tab of Internet Options
- Disabling all browser add-ons
- Resetting IE settings
- Adding the pages as Trusted Sites
- Clearing cookies and cache
- Logging in as a different user (brand new profile)
- Logging in as Domain/Local Administrator
- Rebooting
I may have missed a few others, but if you have any other suggestions, please feel free to offer them.  We would not consider using another browser as an option.  Thank-you.
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Davis McCarn

jcimarron has a point; you're supposed to be getting the yellow notification bar at the bottom of IE9 which, BTW, is using a windows gui and is not part of IE itself.
Is this also true on the systems which work?
And, what did you do that disabled it?
FAFCU

ASKER
Right, the issue is that I'm we're not getting the yellow notification bar, we're getting the pop-up window in the attached picture instead.  Malware has been ruled out as well.  Only the systems that are having problems aren't getting the yellow notification bar.  To our knowledge, there was nothing that we did that caused this issue and it's only affecting 5-6 computers right now.

What I just noticed on my own computer (which works just fine) is that when I open a .pdf from a website that requires me to login, it opens the PDF in a Adobe Reader.  When I open a .pdf from a regular website, it opens it in the browser.  My settings in Adobe Reader are set to display .pdf files in the browser.
jcimarron

FAFCU--What do you see in the Address (URL) line when you right click on that .pdf and then Properties?
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FAFCU

ASKER
I've attached a screenshot.  The Groupon site is just one of the sites that is causing an issue.
9-28-2012-4-00-35-PM.jpg
jcimarron

FAFCU--I was just testing whether the link(s) are to legitimate sites.  That one looks OK.
Davis McCarn

Login as an admin.  Reset IE9, reinstall Java, Flash, and Adobe Reader.  See if it works.
If it does, something must be gescrewdefay in the default user hive as it is being inherited by new users.
If it doesn't, I'd start thinking about a reload as something is wrong in the core of Win7 that is keeping the notification bar from working and, according to M$, there is no way to disable it.
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FAFCU

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Our webmaster has been able to determine that the issue lies in IE9 having trouble with scripts that are tied to the links which tell the browser to download the file that we are attempting to open.  So we've discovered that it's more of an issue of IE9 having trouble with the scripts than trying to open to the file.
FAFCU

ASKER
Two of the people that are having problems are Domain administrators and reinstalling IE9 and Adobe Reader hasn't helped.  We could try Java and Flash, but I really don't think it's going to help in this situation.

If we are unable to get this to work, then the alternative is just to downgrade to IE8 (which I hate to do b/c I'd rather find the solution, but it's the simpler route and we've already done it for a few people as a workaround).
jcimarron

FAFCU--What about a Repair Install?  It should not affect personal data or installed programs.  And coincidentally it installs IE8 (which you can update to IE9).
http://www.sevenforums.com/tutorials/3413-repair-install.html
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Davis McCarn

You need to reinstall Java as it is part of scripting.
At the bottom of this article are the commands to reregister the Windows Scripting Host: http://support.microsoft.com/kb/949140
Run an elevated  command prompt and copy-paste each one into it.  (You could try the FixIt; but it doesn't reference 7)
jcimarron

FAFCU--You may have lost the association of .pdf and .exe with programs that open them.
This site offers quick fixes
http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html

But if that does not help, I again suggest a Repair Install.
Bembi

Havn'r read everything, bit IE9 has the default behavior, not to store files from encrypted sources. You may try to change the settings...
Tools - Internet Options - Advanced....
Do not store encrypted.....
This setting avoids downloads from SSL pages....
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McKnife

So many comments and no one asked, when this started? Did it start after an IE security update, maybe? Tried uninstalling that update? Tried IE64?
Whenever I had such a problem, reverting to IE8 was the (unwanted) solution indeed. Culprit was an IE update that failed for a few PCs only. Permanent solution was not to reinstall IE9 (which led to the same problem after reinstalling that critical update) but to repair windows using the setup DVD ("in place upgrade") and then reinstall IE9.
jcimarron

McKnife--
"Permanent solution was not to reinstall IE9 (which led to the same problem after reinstalling that critical update) but to repair windows using the setup DVD ("in place upgrade") and then reinstall IE9"
Good suggestion, but already suggested (twice).  See http:#a38446183
McKnife

I'm sorry (twice ;) )
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FAFCU

ASKER
I believe we may have found the problem: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/kb2735855-causes-my-downloads-to-break/50beff42-60b1-44d3-9c6c-d46e91878bc0

That update along with KB2744842 are the only updates that are installed between when IE9 is fine and when it breaks.  Doing a repair installation of Windows on a virtual that was having the issue did not solve the problem once the browser was upgraded back to IE9 even before these two updates were reinstalled.

The problem does not occur in IE9 64bit, but we would rather convert our users back to IE8 than get them to try to remember which version of IE9 they're supposed to use.  Plus, since this does break IE9 in Windows 7 Pro 32bit, then they don't have that option.

Unfortunately, uninstalling the updates (probably only KB2735855 is necessary) does not solve the problem for us.  I have a theory that the reason that I and one other admin in my department are not having the same problem is because we are both running Windows 7 Enterprise instead of Professional like all other machines that are having the problem.
FAFCU

ASKER
Just providing an update that I'm currently working with a Microsoft rep to help resolve the issue.  They did confirm known issues with the KB2735855 and KB2744842 updates, but this seemed to be a new issue to them.  They had seen similar issues that were caused by conflicts between the KB2735855 update and some antivirus, but not to this degree.  I will post back when I have more information.
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