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Sean Rhudy
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Problem with Java on website

I have an extremely frustrating issue with Java.  The computer has Windows 7 64-bit.  The website the user is trying to get to is catalog.comstarsupply.com.  When you add something to the cart, a picture of gears and a loading box comes up and doesn't go away.  If you click to go right to the cart, it just sits there.  The user has no issues with any other sites.  I even went to a site that tests java, and had no issues.  I've tried Firefox and chrome...I've tried uninstalling all browsers, including IE, uninstalling Java, rebooting, and reinstalling just IE and java....still the same issue.  I tested the site from a few other computers on the same network and can access it just fine.  I also tried IE 7, 8, and 9.
JavaJavaScriptWeb Browsers

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Sean Rhudy

8/22/2022 - Mon
dpearson

What makes you think that this is related to Java?  I tried going to the site and it looks to be ordinary HTML and JavaScript on the page.

When you click to add to the cart it is redirecting the browser to a secure page, so the problem may be related to access an https page, although that's so common it seems unlikely.

It sounds to me like your running into a bug with their website.  I'd contact the company and let them know what you're seeing and see what they say.  If the error is on their end (at their servers) there's nothing you can do with the browser to fix it.

Doug
Sean Rhudy

ASKER
I thought it was java because that would be the most common issue, but you're right, it does redirect to a secure page.  I did call the website and they basically said no one else has an issue....Any suggestions?
dpearson

One reason that would cause it to fail to redirect is if they have an error in their JavaScript on the redirecting page.

You can look for that by running Chrome and choosing "Tools | Developer Tools" from the top down menu at the top right.  If you do that before adding something to the cart, you'll see a trace at the bottom of the window as it loads files and generally processes the page.  If you see any errors (marked in red) they may give a clue as to what is going wrong.

Doug
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Sean Rhudy

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Sean Rhudy

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Javascript console:

GET http://catalog.comstarsupply.com/ImgCustom/10/main.js 404 (Not Found) viewitems.aspx:155
GET http://catalog.comstarsupply.com/ImgCustom/10/popup.js 404 (Not Found) viewitems.aspx:155
GET http://catalog.comstarsupply.com/ImgCustom/10/element.js 404 (Not Found) viewitems.aspx:155
Resource interpreted as Image but transferred with MIME type text/html: "http://catalog.comstarsupply.com/plp/CoockieChecker.aspx?cid=4523&lsid=50859945". viewitems.aspx:1262
Resource interpreted as Script but transferred with MIME type text/html: "http://www.webtraxs.com/trxscript.php". viewitems.aspx:1300
GET http://catalog.comstarsupply.com/ImgCustom/10/hrs.swf 404 (Not Found)
dpearson

I just tried it and got the same errors as you, so those missing JavaScript files (the ones ending in .js) are bugs but not likely ones causing the problem you are seeing.

I did however notice this:

[blocked] The page at https://cart.thomasnet-navigator.com/checkout/ViewCart.aspx?CID=4523&plpver=10&catalogid=0&cartid=3952&lsid=50860034&ClientUserID=&plpurl=http%3a%2f%2fcatalog.comstarsupply.com%2fitem%2fhardware-packages%2fhardware-packages%2fbolthardwarepkg1%3f%26bc%3d100%7c1002%7c1505&__utma=245803483.1711171131.1349054953.1349054953.1349143508.2&__utmb=245803483.8.9.1349143544791&__utmc=245803483&__utmx=-&__utmz=245803483.1349054953.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=168719138 ran insecure content from http://www.comstarsupply.com/js/jquery-1.6.2.min.js.

That's saying that the secure page (the https one) is trying to include insecure content (the http part).  So it could be that the security settings on the problem machine are set higher than on the others so it's blocking this page from loading - since this is technically a security hole.

Doug
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Sean Rhudy

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I've reset IE to defaults...and the computer I'm on now doesn't have anything special configured, and it works....do you have any idea of where I can check?  I've gone through all of hte options under internet options and checked enabled or prompt just to test, but still the same result.
dpearson

How about creating  a new Windows account on the machine and seeing that behaves differently?

I have to say this is a real stumper.
Sean Rhudy

ASKER
It's on a domain, and I tried under a few different accounts with the same results...
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dpearson

Beyond strange.  I can't really come up with anything else to try.  It's like the machine is cursed.
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Sean Rhudy

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Reformatting fixed it.