asked on Problem with Java on website
I have an extremely frustrating issue with Java. The computer has Windows 7 64-bit. The website the user is trying to get to is catalog.comstarsupply.com.
JavaJavaScriptWeb Browsers
Last Comment
Sean Rhudy
ASKER
I thought it was java because that would be the most common issue, but you're right, it does redirect to a secure page. I did call the website and they basically said no one else has an issue....Any suggestions?
One reason that would cause it to fail to redirect is if they have an error in their JavaScript on the redirecting page.
You can look for that by running Chrome and choosing "Tools | Developer Tools" from the top down menu at the top right. If you do that before adding something to the cart, you'll see a trace at the bottom of the window as it loads files and generally processes the page. If you see any errors (marked in red) they may give a clue as to what is going wrong.
Doug
You can look for that by running Chrome and choosing "Tools | Developer Tools" from the top down menu at the top right. If you do that before adding something to the cart, you'll see a trace at the bottom of the window as it loads files and generally processes the page. If you see any errors (marked in red) they may give a clue as to what is going wrong.
Doug
ASKER
This is what I get:
GET http://catalog.comstarsupply.com/ImgCustom/10/main.js 404 (Not Found) viewitems.aspx:155
GET http://catalog.comstarsupply.com/ImgCustom/10/hrs.swf 404 (Not Found) viewitems.aspx:1101
Resource interpreted as Script but transferred with MIME type text/html: "http://www.webtraxs.com/trxscript.php". viewitems.aspx:1273
Resource interpreted as Image but transferred with MIME type text/html: "http://catalog.comstarsupply.com/plp/CoockieChecker.aspx?cid=4523&lsid=50859920". viewitems.aspx:1235
Resource interpreted as Script but transferred with MIME type text/html: "http://www.google-analytics.com/gs.js?1&code=506a3fe71273f&title=&keywords=&keywords_text=optic%2Cfiber%2Ccable%2Chardware%2Ccomstar%2Csupply&ref=http%3A%2F%2Fcatalog.comstarsupply.com%2Fplp%2Fviewitems.aspx%3Fcid%3D4523%26categoryname%3Dpoleline-hardware%26productname%3Dhardware-packages%26%26bc%3D100%7C1018&u=0&pref=http%3A%2F%2Fcatalog.comstarsupply.com%2Fviewitems%2Fpoleline-hardware%2Fhardware-packages%3F%26bc%3D100%7C1018&utmcc=__utma%3D%2B__utmz%3D&bd=".
GET http://catalog.comstarsupply.com/ImgCustom/10/main.js 404 (Not Found) viewitems.aspx:155
GET http://catalog.comstarsupply.com/ImgCustom/10/hrs.swf 404 (Not Found) viewitems.aspx:1101
Resource interpreted as Script but transferred with MIME type text/html: "http://www.webtraxs.com/trxscript.php". viewitems.aspx:1273
Resource interpreted as Image but transferred with MIME type text/html: "http://catalog.comstarsupply.com/plp/CoockieChecker.aspx?cid=4523&lsid=50859920". viewitems.aspx:1235
Resource interpreted as Script but transferred with MIME type text/html: "http://www.google-analytics.com/gs.js?1&code=506a3fe71273f&title=&keywords=&keywords_text=optic%2Cfiber%2Ccable%2Chardware%2Ccomstar%2Csupply&ref=http%3A%2F%2Fcatalog.comstarsupply.com%2Fplp%2Fviewitems.aspx%3Fcid%3D4523%26categoryname%3Dpoleline-hardware%26productname%3Dhardware-packages%26%26bc%3D100%7C1018&u=0&pref=http%3A%2F%2Fcatalog.comstarsupply.com%2Fviewitems%2Fpoleline-hardware%2Fhardware-packages%3F%26bc%3D100%7C1018&utmcc=__utma%3D%2B__utmz%3D&bd=".
ASKER
Javascript console:
GET http://catalog.comstarsupply.com/ImgCustom/10/main.js 404 (Not Found) viewitems.aspx:155
GET http://catalog.comstarsupply.com/ImgCustom/10/popup.js 404 (Not Found) viewitems.aspx:155
GET http://catalog.comstarsupply.com/ImgCustom/10/element.js 404 (Not Found) viewitems.aspx:155
Resource interpreted as Image but transferred with MIME type text/html: "http://catalog.comstarsupply.com/plp/CoockieChecker.aspx?cid=4523&lsid=50859945". viewitems.aspx:1262
Resource interpreted as Script but transferred with MIME type text/html: "http://www.webtraxs.com/trxscript.php". viewitems.aspx:1300
GET http://catalog.comstarsupply.com/ImgCustom/10/hrs.swf 404 (Not Found)
GET http://catalog.comstarsupply.com/ImgCustom/10/main.js 404 (Not Found) viewitems.aspx:155
GET http://catalog.comstarsupply.com/ImgCustom/10/popup.js 404 (Not Found) viewitems.aspx:155
GET http://catalog.comstarsupply.com/ImgCustom/10/element.js 404 (Not Found) viewitems.aspx:155
Resource interpreted as Image but transferred with MIME type text/html: "http://catalog.comstarsupply.com/plp/CoockieChecker.aspx?cid=4523&lsid=50859945". viewitems.aspx:1262
Resource interpreted as Script but transferred with MIME type text/html: "http://www.webtraxs.com/trxscript.php". viewitems.aspx:1300
GET http://catalog.comstarsupply.com/ImgCustom/10/hrs.swf 404 (Not Found)
I just tried it and got the same errors as you, so those missing JavaScript files (the ones ending in .js) are bugs but not likely ones causing the problem you are seeing.
I did however notice this:
[blocked] The page at https://cart.thomasnet-navigator.com/checkout/ViewCart.aspx?CID=4523&plpver=10&catalogid=0&cartid=3952&lsid=50860034&ClientUserID=&plpurl=http%3a%2f%2fcatalog.comstarsupply.com%2fitem%2fhardware-packages%2fhardware-packages%2fbolthardwarepkg1%3f%26bc%3d100%7c1002%7c1505&__utma=245803483.1711171131.1349054953.1349054953.1349143508.2&__utmb=245803483.8.9.1349143544791&__utmc=245803483&__utmx=-&__utmz=245803483.1349054953.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=168719138 ran insecure content from http://www.comstarsupply.com/js/jquery-1.6.2.min.js.
That's saying that the secure page (the https one) is trying to include insecure content (the http part). So it could be that the security settings on the problem machine are set higher than on the others so it's blocking this page from loading - since this is technically a security hole.
Doug
I did however notice this:
[blocked] The page at https://cart.thomasnet-navigator.com/checkout/ViewCart.aspx?CID=4523&plpver=10&catalogid=0&cartid=3952&lsid=50860034&ClientUserID=&plpurl=http%3a%2f%2fcatalog.comstarsupply.com%2fitem%2fhardware-packages%2fhardware-packages%2fbolthardwarepkg1%3f%26bc%3d100%7c1002%7c1505&__utma=245803483.1711171131.1349054953.1349054953.1349143508.2&__utmb=245803483.8.9.1349143544791&__utmc=245803483&__utmx=-&__utmz=245803483.1349054953.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=168719138 ran insecure content from http://www.comstarsupply.com/js/jquery-1.6.2.min.js.
That's saying that the secure page (the https one) is trying to include insecure content (the http part). So it could be that the security settings on the problem machine are set higher than on the others so it's blocking this page from loading - since this is technically a security hole.
Doug
ASKER
I've reset IE to defaults...and the computer I'm on now doesn't have anything special configured, and it works....do you have any idea of where I can check? I've gone through all of hte options under internet options and checked enabled or prompt just to test, but still the same result.
How about creating a new Windows account on the machine and seeing that behaves differently?
I have to say this is a real stumper.
I have to say this is a real stumper.
ASKER
It's on a domain, and I tried under a few different accounts with the same results...
Beyond strange. I can't really come up with anything else to try. It's like the machine is cursed.
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ASKER
Reformatting fixed it.
When you click to add to the cart it is redirecting the browser to a secure page, so the problem may be related to access an https page, although that's so common it seems unlikely.
It sounds to me like your running into a bug with their website. I'd contact the company and let them know what you're seeing and see what they say. If the error is on their end (at their servers) there's nothing you can do with the browser to fix it.
Doug