Want to STOP Blackberry BES Server sending SNMP packets

The knowledgebase entry is pretty specific.  Did you do what it said (or perhaps don't understand how to do this with regedit, which is certainly no problem to explain).

- To clarify, you delete the "SNMP Agent" tree which is viewable once you enter in the HKLM\SOFTWARE\..\..Enterprise Server

then restart the service.

This appears quite safe, you are deleting the configuration files for the SNMP and nothing else, then restart the service.

I did this exactly including the restart of the SNMP service.

The KB actually refers to BES 4 and we have BES 5 but the info is the same,

I actually opened a case on the Blackberry Technical Centre and they said the same thing about ensuring the SNMP service has been restarted.

Another 697 traps in the last 7 hours fired off from BES.

More to follow

But if you delete the SNMP Agent sub key, that includes the IP number of the system to set the traps, right?   So how can those traps possibly go out?

One other thing ... if this is a 64-bit system and you are using WOW64 because this is a 32-bit app, then maybe you are deleting it from the wrong tree.  Do a search for the "SNMP Agent" and maybe you will see another directory tree in registry of the one that is really getting used.

Yes I have checked that, I think that the BEs server is not sending the traps directly but is sending them to the operating system where they are being picked up by the Dell Server Administrator.

Blackberry Technical Support are also a bit baffled.

They said

Mark, I think I found a registry key that we may have missed initially, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.

I am including the KB article for setting up SNMP with the BlackBerry Monitoring Service as we basically want to take the steps in it and perform them in reverse. So I am assuming that the steps for setting it up to use with Open Manage should be relatively the same as for BlackBerry Monitoring Service, in which case the steps we want to perform concerning this registry key are:

1.  Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.
2.  Look for a value on the right side named "Server".
3.  If present, Export this Key to a file and then delete the Server entry.
4.  Restart the SNMP services.

Should this still not resolve the issue, locate the following files, rename them, and restart the SNMP service.

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Monitoring Service\dll\BMSI_SNMP_Agent_Compat.dll
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Monitoring Service\dll\BMSI_SNMP_Agent.dll

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