'Could not load a Transcoding Service' ' XERCES Panic Error'

Hi, I am currently receiving the 'Could not load a Transcoding Service' ' XERCES Panic Error' when a user tries to open a program that uses Crystal Run time to run a report. The program is a vsync program named Total Reports. I have played around with permissions for awhile and found that if the user is in the Admin / Power User group they do not receive the error so I know it permission related. I have run RegMon / FileMon and granted permission to the objects that were denied but still receive the error when logged in as a normal user. At the same time of the error I receive an event log ID 560 in the Security Log. I will paste the contents of the Error below.  This is on a Windows Server 2003 SP2.

I cannot grant these users Admin / Power User rights as this is a public company and we have to comply with S.O.X. Audits.

Please help, thanks in advance.

Security Event Log Error Details:

Object Open:
       Object Server:      SC Manager
       Object Type:      SC_MANAGER OBJECT
       Object Name:      ServicesActive
       Handle ID:      -
       Operation ID:      {0,18957431}
       Process ID:      496
       Image File Name:      C:\WINDOWS\system32\services.exe
       Primary User Name:      (HostName$)
       Primary Domain:      (Domain Name)
       Primary Logon ID:      (0x0,0x3E7)
       Client User Name:      (User Trying to run the report)
       Client Domain:      (Domain Name)
       Client Logon ID:      (0x0,0x458E83)
       Accesses:      DELETE
                  Connect to service controller
                  Create a new service
                  Enumerate services
                  Lock service database for exclusive access
                  Query service database lock state
                  Set last-known-good state of service database
       Privileges:      -
       Restricted Sid Count:      0
       Access Mask:      0xF003F

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Gokul RajCommented:
I am facing the xerces Panic Error while launching the UFT. Can you help me to resolve this issue.
I have reinstalled the application, cleared the UFT entries from registry and reinstalled. But still facing the issue. Thanks in advance.
Gokul Raj - This question is closed and will receive very limited viewing by the experts.

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