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VOIP dial plan


 I am currently setting up some VoIP handsets to connect to Coms system.

the phones are working but I am having trouble with international calls getting the error "internal server error"

I am pretty sure that the problem is the dial plan as looking at attempted call records it is showing as not sending the first "00" part of the number.

the phone is a Cisco 7911g

the current dial plan is (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

I am in the UK and need to amend the dial plan to allow numbers starting "00"

I also occasionally get the error when calling numbers that just begin with a "0"

Can i Just remove the "0" and "00" from the dial plan?

thank you for any help
Avatar of drzackzuss



i have used this dial plan suggested on this site

but am still unable to make international calls

as soon as number is dialled the "internal server error" appears
Avatar of Phonebuff
A message stating "Internal Server error" would imply it's the "Coms system" not the phone.

Have you looked at the outbound routing and error logs in this system..

It does look like 00 is a valid character set in your dial plan as shown above.
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