Link to home
Start Free TrialLog in
Avatar of ANPAC
ANPAC

asked on

Outlook 2010 rarely connecting to Exchange

I have a Windows XP user trying to use Outlook 2010 to connect to our exchange server over RPC.  In non-cached mode it will (almost) never connect, just gives the Retry/Work Offline message.  I got it to connect once by hitting Retry a bunch of times over the course of a half hour.  In cached mode it will open and say "trying to connect" for awhile, and eventually say connected.  If I try to send an e-mail though it'll freeze up and say it's synchronizing folders and eventually go back to "trying to connect".  When I turn on logging I see this error in the oof log every time that it goes to Trying to connect and takes a long time.  When it does connect there is an oof log with a successful connection.


2012/11/05 12:57:47.484: Request to URL: https://webmail.ourdomain.com/ews/exchange.asmx
2012/11/05 12:57:47.484: Request action: http://schemas.microsoft.com/exchange/services/2006/messages/GetUserOofSettings

2012/11/05 12:57:47.484: Request XML: <?xml version="1.0"?>
<q:Envelope xmlns:q="http://schemas.xmlsoap.org/soap/envelope/"><q:Body><ex12m:GetUserOofSettingsRequest xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages"><ex12t:Mailbox xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types"><ex12t:Address>User.Name@ourdomain.com</ex12t:Address><ex12t:RoutingType>SMTP</ex12t:RoutingType></ex12t:Mailbox></ex12m:GetUserOofSettingsRequest></q:Body></q:Envelope>

2012/11/05 12:57:47.484: Sending request
2012/11/05 12:57:56.609: Request sent
2012/11/05 12:57:56.609: Response error code: 800C820D
2012/11/05 12:57:56.609: HTTP status code: 401
2012/11/05 12:57:56.609: -------------------------------
2012/11/05 12:57:56.609: There is an error in request/response.
2012/11/05 12:57:56.609: XML response:
2012/11/05 12:57:56.609: -------------------------------


I'm unsure if this is a symptom of poor connectivity, or the cause of it.  The 401 error is interesting.  I've messed with the credentials some (deleting the stored credentials and re-entering them when prompted), but still had the same effect.
Avatar of John
John
Flag of Canada image

Office 2010 works on XP, but it does tax it. XP is dead, and too weak for today's software.

Have you looked at the connection?  NIC driver, patch cable, Switch. Try re-installing the NIC driver and move the computer to a different drop. Any change?

Try an Office Repair, and if no joy, uninstall Office, restart and reinstall. Move the local OST file to a safe non-Outlook location. Add SP1 to Office, patch and set up the account again. Allow the OST file to rebuild.

See if any of this works for you.  .... Thinkpads_User
Avatar of ANPAC
ANPAC

ASKER

Thanks for the info.  Some of that I haven't tried yet.

I agree on XP, but they are external users unfortunately so we can't technically mandate it.  

Will give it a shot, thanks.
Avatar of LeeTutor
I've requested that this question be closed as follows:

Accepted answer: 500 points for thinkpads_user's comment #a38569402

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
ASKER CERTIFIED SOLUTION
Avatar of ANPAC
ANPAC

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of ANPAC

ASKER

Found the answer on my own and posted above.  Please accept that as solution in case someone else runs into the same problem.
Avatar of ANPAC

ASKER

It told me the post was marked for closure and I needed to Object before I could mark my solution.  I'll do it again.
Avatar of ANPAC

ASKER

Found solution