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Serge MartinFlag for Canada

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Event ID Dcom 10009 Terminal Server 2008 R2

I have about 50 users that access our terminal server. One user in particular received a new PC about 2 months ago and now everytime she prints, here system freezes and the server throws a DCOM error below. Here new system is Windows 7 Professional 64 bit. This is not happening with any other users, so I suspect that it is related to the new PC, which I don't have access to, what should I be looking at?


Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          11/6/2012 2:09:58 PM
Event ID:      10009
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      sdg-term-serv4.Description:
DCOM was unable to communicate with the computer USER-THINK using any of the configured protocols.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="49152">10009</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-11-06T19:09:58.000000000Z" />
    <EventRecordID>210257</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>sdg-term-serv4.SDGCOUNTIES.LOCAL</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">USER-THINK</Data>
    <Binary>3C5265636F726423313A20436F6D70757465723D286E756C6C293B5069643D3730383B31312F362F323031322031393A393A35383A38353B5374617475733D313732323B47656E636F6D703D323B4465746C6F633D313731303B466C6167733D303B506172616D733D313B7B506172616D23303A307D3E3C5265636F726423323A20436F6D70757465723D286E756C6C293B5069643D3730383B31312F362F323031322031393A393A35383A38353B5374617475733D313732323B47656E636F6D703D31383B4465746C6F633D313434323B466C6167733D303B506172616D733D313B7B506172616D23303A555345522D5448494E4B7D3E3C5265636F726423333A20436F6D70757465723D286E756C6C293B5069643D3730383B31312F362F323031322031393A393A35383A38353B5374617475733D313732323B47656E636F6D703D31383B4465746C6F633D3332323B466C6167733D303B506172616D733D303B3E3C5265636F726423343A20436F6D70757465723D286E756C6C293B5069643D3730383B31312F362F323031322031393A393A35383A38353B5374617475733D31313030313B47656E636F6D703D31383B4465746C6F633D3332303B466C6167733D303B506172616D733D313B7B506172616D23303A555345522D5448494E4B7D3E</Binary>
  </EventData>
</Event>
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strivoli
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Is this the only 7 x64?
The printer is connected locally to the 7 PC with an USB cable?
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Serge Martin
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cannot continue to troubleshoot due to lack of affected user input