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spinsouthFlag for United States of America

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Windows 7 Toshiba laptop won't boot up all the way

I have a toshiba Satellite P755-S5320. When you turn it on, it opens to the Microsoft window and the window where I can put in my password. But when I put in my password, it says Welcome and the round circle keeps going around but it doesn't go further. It does the same thing in SAFE mode. Please help!
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spinsouth
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Update.... it now goes past the Welcome screen to a blank screen. I can move the curser but there is nothing else on the screen.
Is this a new PC?  Did you recently install something new?  Hardware or software?  Do you have a recovery disc that came with your laptop?  I would try using the recovery disc to try and see if it comes back up...
It's about 11 months old. Nothing new has been added to it. I will try the recovery disc. But if I do that, will I lose the info on it?
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fdguzman
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Shutdown computer ...disconnect all external devices like usb drive, webcam etc...just connect power, display, keyboard and mouse.

Restart the computer and check whether it boots up.




Ded9
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rest your password with nordahls password reset tool
best download UBCD, and run it from there
http://www.ultimatebootcd.com/                              ultimate boot cd
http://ubcd.mirror.fusa.be/ubcd511.iso                        direct link UBCD
OK, will try both the password reset and disconnecting all external items. Will report back ASAP! Thanks!
OK, there is nothing connected to the computer now. I tried going into F8 and doing a repair but here's the message I get...

Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD ROM drive that is failing. Make sure any removable storage is proberly connected and then restart your computer.
not sure how that connects with the password question?
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OK, will try the command prompt and will report back.
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Oh, yes... thanks for the tip. I'll back it up before I try this. THANK YOU, THANK YOU :-)
better safe than sorry    ::-))
Absolutely!
OK, the problem has been solved. I let it boot up, which took hours. Then, I was finally able to get into the task manager. I stopped all the processes that weren't necessary. Then I was able to finally get into the disc and ran an error check which took about 7 hours. But when it finished, it booted up flawlessly. I ran some other diagnostics on it and there were no viruses, malware, etc. found on it. It's running like new.

Thank you all for all your input as always. It is so much appreciated!
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