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jkirmanFlag for United States of America

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how to restore from a Dell DataSafe backup and .dsb files


I am trying to restore data from a client's Dell PC.  I just started working with this client.  Apparently the office assistant wanted to add a new user to the PC, but instead selected the option to backup the PC and then restore the PC to factory default.  Can't make this stuff up.  Now the boss is freaking out because his data folders are gone.  What I'm finding on the disk is an Emergency folder containing c. 30 files ending in .DSB, with each file being c. 327 MB in size.  I tried using the Dell DataSafe Local Backup program to restore, however it comes up as the basic version, and only lets me do a full backup, or another restore to factory default.  It told me I need to upgrade to the Premium version, which I did for $40.  Now that I upgraded, it gives me the option to Restore, but the only options available are to either Restore the disk to a previous date or to Restore specific drivers and utilities.  The option to Restore specific files and folders is greyed out, saying that No Full System Backup has been completed.  Don't you just love those paid upgrades to nowhere.  Could anyone tell me how to work with these .dsb files and restore selected files and folders from that backup set?

Thanks in advance for any assistance you can provide.
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Ken Butters
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I had similar scenario.... but I needed to recover Pics for a friend.

-- but at least it was due to virus rather than your interesting User help.

I ended up running Recuva (free utility to undelete).  I removed the hard drive from the computer and copied to an external drive to limit how many files I might otherwise overwrite.

Even if you find a better solution... I would at least run this first before trying do do too much more with the Hard Drive.  This way you may be able to recover some files.

NOTE: For the Dell backup... I believe you have to have the full version to do the backup in the first place... in order to do the restore with the full version.  As it stands... you can only restore back to a specific date.
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Was able to get solution from Dell support.  I'd actually prefer not to give myself points, as it seems somewhat self-aggrandizing to do so.  Pls advise if there is a recommended procedure for solving your own q's.  Thanks again.