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Mdamon808Flag for United States of America

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CEO's email sending meeting cancellations automatically

The CEO of my company has reported an issue where she will receive an invitation to a meeting from someone (happens with both internal and external users' invitations) which she accepts and sees appear in her calendar.

After a week or more her system sends out a cancellation notice with her listed as the meeting organizer (she is never actually the organizer of the meeting) and the meeting disappears from all attendee's calendars.

She is using Outlook 2007 on a Windows XP machine. Her email account is in an Exchange 2003 database. She also has her email configured on an iPad2, but it is through a complicated website>VPN>iPad connection scheme (I can give more detail about this if needed).

Anyone have any idea why this is happening?


Regards,

Mr. D.
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David Johnson, CD
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If on the ipad she is using ios 6.x then there is a bug in IOS .. Unfortunately right now Apple blames Microsoft, and vice versa.
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apache09
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Thanks for the feedback guys.

It looks like she is on iOS v5.x so it isn't likely that bug.

I will have a look at the article and see if that applies to our situation.


Regards,

Damon M.
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I've requested that this question be deleted for the following reason:

I have determined that the issue appears to be related to the iCloud backup failing to interact with the Exchange server correctly.<br /><br />I am going to be migrating her to Exchange 2010 and setting up Active Sync mail delivery.
Sorry but im going to have to object here

The Experts Provided correct and true advice that the issue is specifically with Apple/Android device Devices syncing with Exchange

Be it through I-Cloud or not

As a result im not sure its fair to say you have determined there are issues with ICloud/Apple Devices/and Exchange


WOuld like to also note,
Even if gong to Exchange 2010 and setting up active sync

If its still done via an Apple Device, the end user(s) will quite possibly still come across similar issues until the kown issues have been resovled by the vendors (Apple/Microsoft) as noted by Simon
I've requested that this question be deleted for the following reason:

It will be some time before I can get my hands on my CEO's machine and we will need to move her to Exchange 2010 before I can do any real troubleshooting on it.
"It will be some time before I can get my hands on my CEO's machine and we will need to move her to Exchange 2010 before I can do any real troubleshooting on it."

Sorry but i still dont think this warrants an Delete
Agree with Ve3ofa

Recommend:

Accept http:#38577809 and http:#38578613
changing to exchange 2010 will not fix this error, it is a problem with activesync and the IOS implementation of it.
I've requested that this question be deleted for the following reason:

DELETE THIS QUESTION. THIS IS THE THIRD TIME I HAVE REQUESTED IT BE DELETED!!!!!!!!!!!
Mdamon808 ,

The reason this quesiton keeps getting re-open is becuase experts have objected to your request for deletion.

As a result, this question has been flagged for a moderator review.

The moderator will review your request for deletion, along with other experts reccomendations above, and the Moderator will close accordingly.

Please do not continue to mark the question for deletion, as a moderator has already been assigned to review the request.

There is no furhtur action from you required

Cheers
Apache09
This weekend I received two emails requesting my attention to this issue, but I do not see any action requests present.

I will not accept a solution that I am unable to confirm is effective. and I will not be able to confirm it's effectiveness until sometime near the end of December or beginning of January at the earliest.

Please either delete this question or close it as unresolved as I do not wish to continue receiving emails on this issue.
The answer is when Apple decides to fix their problem with active-sync then the problem will be rectified. and all that the user can do is on the apple device to NOT take action on calendar items. There is nothing us mere mortals can do.
At least this answer will not result in a searchable question with an "answer" that is not tested.