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hgj1357

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Windows XP 64-bit fails to load following Cleanup!4.0

We have been using cleanup!  for years to remove temp files etc. Recently an XP 64-bit user was able to boot, but the system fails to load explorer.

Has anyone come across this before?
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Mike
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I dont think one has anything to do with the other.  Sounds like you just have come corruption in the OS.  Do a Windows Repair Installation.  Theres a good walkthrough here....

http://www.michaelstevenstech.com/XPrepairinstall.htm
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hgj1357

ASKER

I used a restore point from 3 days ago and seems to be ok.
ok, then it definitely was OS corruption.  You may have downloaded a bad update from windows....

Glad its working
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ASKER

I spoke too soon. Boots, no virus found. Running slower than molasses.
since a working restore turns out slow, that can point to a dying disk
i suggest to run a disk DIAG - best download UBCD, make cd, and boot from it to run the disk diag for your disk Brand

run the LONG disa please!

http://www.ultimatebootcd.com/                              ultimate boot cd
http://ubcd.mirror.fusa.be/ubcd511.iso                        direct link UBCD
Try running scandisk in safe mode. That could speed you up as well
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ASKER

I dropped this off at the local PC repair shop. I'll update when they get back to me.
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ASKER

It was a conflict between AdAware and Sophos AV
ok - then plse close this Q
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ASKER

How?
ASKER CERTIFIED SOLUTION
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nobus
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please don't assign points to a post that is not a solution - and please do not give out C grades; EE is not like school
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ASKER

But none of the posts represented a good solution. The help page offered two options - award a single post as a solution or select multiple posts as a solution. There was no option to close the question as 'resolved in some other way'

If we are not to use the "C" grade, why is it offered as an option? Why would I award "A" or "B"? The solution did not solve my problem. It merely gave me a way to close the question.
then you select your own answer, and assign points to yourself  - that's the proper way, and can be found in the help section, as i said above
the C grade is a remnant, and seldom used, for links or posts that helped vaguely
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ASKER

OK. Then "C" was appropriate. This set of posts did help vaguely.

Do you want me to un-award you and award myself instead?  Seems a bit ticky-tacky to me.
no, but i'm like most experts, and we don't like C grades