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jellybean2591

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Cannot see SATA drive in Windows 8

I have just installed Windows 8 and am experiencing several problems. I have a SATA drive Hitachi HDS722020A which has 4 partitions and was working fine in XP Pro and Windows 7.It is picked up correctly in the BIOS but I cannot see it in My Computer or in Disk Management
I'd be really grateful for suggestions as to how I can fix this problem.
Thanks
jellybean2591
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David
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Run diagnostics .. it is awful to think about, but a reasonable possibility that the disk failed.  A disk that doesn't spin up will show up in the BIOS.

You could try getting a USB drive, going to ubuntu.com, and on the home page it walks you through installing LINUX on a USB stick.   then boot the stick and see if the disk data shows up when booted to LINUX.   After the download it only takes a few minutes to boot to the stick and then you will know for sure if the problem is specific to Win8,  or if the disk unfortunately died on you
check your device drivers? You may be missing a sata device driver.
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skullnobrains

windows XP had a history of missing AHCI drivers. would they have done it again ?

i hardly believe the drive would die exactly at the time windows 8 was installed
I agree odds are better that it is a windows-specific issue, but problem solving 101 teaches us to first determine if it is a software or hardware issue.   If it is a hardware problem, then you save a heck of a lot of wasted time messing with windows, and can look at firmware, cables, power, ...
Did u tried to plug unplug the drive prior to installing windows 8??

Are you treating this drive as a secondary drive and windows 8 installed on a separate disk altogether ?

Can you safely remove this drive and put it back into the computer it came from ?

I recently had a similar issue and it turned out that the io card on the disk which can be seen from the outside was bad .. because of some static ... That's what the technician said ...

I hope that's not the case here ... U can always try to find exactly the same hard drive as yours and replace that card / controller ....

Hope your hard drive comes back online
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Hi guys
Thank you for all your comments.
ve3ofa I thought of device drivers and have checked in Device Manager which says the device is working properly and the driver is up to date with a Microsoft driver.
I'm really mystified and not sure what to do next Do you think disconnecting the drive and then reconnecting might make a difference?
Thanks
jellybean2591
Like I wrote, it is either hardware or software.  You've spent a great deal of time looking at software possibilities. Why not actually confirm whether or not the hardware is good?   (Note, odds of a cabling or connector problem is about as close to zero as you can imagine, since we're only talking 2 pins to read, and the BIOS sees the disk as you reported earlier.
If you have other sata drives connected to the same type of sata port.. my motherboard has 2 different types of sata ports (6 are  intel (black) and 6 are Asmedia (red)

Does the drive show up in the bios?
what does diskmgmt.msc show? a screenshot would be nice!
Download GParted or Parted Magic free CD: http://sourceforge.net/projects/partedmagic/
Boot the machine from it and see if the HDD is detected. This way you narrow it to the problem bottleneck.
If Linux fails to see the drive as well then the problem is in drive. If it sees all ok then problem is in Windows.
To add to noxcho: also try the win8 setup dvd to see whether setup sees the drive and its partitions.
HI Guys
noxcho:I have tried GParted and it shows all my drives correctly.
McKnife: I tried Win 8 DVD again but it just wants to reinstall the OS and does not pick up any drive information.
ve3ofa: drive is in the BIOS but not in disk management. I could send screen shots if it would be helpful. Drive is also present in Device Manager which says it is working properly and driver is up to date.
I did not mention that I upgraded from 32bit to 64bit but did not think this would affect my hard drives.
I have a SATA docking station and have been thinking of removing the SATA drive and connecting it that way to see what happens. I would much rather connect it internally if possible.
Thanks
jellybean2591
Not all controller drivers are compatible with Win8 and many older ones aren't even compatible with 64-bit windows.

As the hardware is good, you need to look at firmware for whatever controller you are using and go to the manufacturer's web site and ask them about Win8 support.  But you may also just go to a PC store and spend $14.95 for another SATA controller that is known to work with Win8 and be done with it.
SOLUTION
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McKnife
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Hi McKnife
Thanks for your suggestion. I have gone through the whole installation process again and the "load driver" option did not appear this time. The setup process was completely different to the first time but I have ended up with all my files and programs intact as they were after the first installation but no SATA hard drives visible.
I'm not sure if you can specifically load driver option from the contents of the DVD?
jellybean2591
What is the make and model of your laptop?
Yes you can, seen the picture?
If you select "Custom" and not upgrade setup, then you will get the load driver option.

[of course you can use these drivers within windows. If booting fails - yes, this is a critical driver if the boot drive uses the same controller, it may fail to boot - you can revert the the so called "last known good" configuration.
Hi McKnife
I know what you mean and it sounds like a good idea but the "custom" screen does not appear in my Win 8 Upgrade. It did the first time round but now it just installs the files.I'm attaching a screenshot of the contents of the Win 8 upgrade DVD to see if it is the same as yours.

jellybean2591
Contents-of-Win-8-64-bit-upgrade.docx
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Jellybean, yes, mine shows the same folders, and if I boot from that thing while win8 is already installed, I get the option to customize the installation and load drivers.
Nevermind. Take my second advice and renew your drivers for the hard drive controller within windows. if you need assistance finding the drivers... you have been asked for the make and model, that would be needed.
I immediately found guys
I'm attaching screen shots of Device Manager and Disk Management. On looking at Disk Management again I've solved the problem!
I suddenly realized that Disk 0 which was just blank  was marked  as Foreign and Dynamic. That's all. Then I researched Disk 0, Foreign and Dynamic.as it was the first in order of all my drives.  I immediately found a Microsoft article on Disk Status Descriptions. The section on Foreign status indicated that I needed to Import Foreign Disk by right clicking on the disk. I followed all the instructions and I now have all my SATA drives back.
So far my Windows 8 64 bit upgrade is now working fine even though it has taken some time and research to get to this stage.
Thanks for all your help.
jellybean2591
Device-Manager-121112.docx
Exactly what I was expecting.
Hi guys
Not sure how to allocate points as I found the solution myself with a little prompting from you all. Can anyone advise so I can close the question.
Thanks
jellybean 2591
Jellybean - none of us even addressed root cause.  We experts learned something from you this time ;)

Keep your points!
I cannot see it in My Computer or in Disk Management

From your original post this is what threw us off.. it was in disk management all of the time.
Sometimes you can miss a device in Disk Management if it is not partitioned or due to presence of card reader it is listed at bottom requiring scroll down. My idea was it is there - but has no drive letter assigned. Really a typical error I made myself many times and my customers do this often. That's why my first question - could you please take a screen shot of WDM and post it here :) This helps often the users to find the solution themselves when they go to WDM one more time.
Hi guys
ve3ofa is quite right. The reason I said I could not see it was because it was white and completely empty and there was no evidence of the drive in the top panel.  I was also thrown in that I thought Disk 0 was the main boot drive and I saw that in Drive 1. Would you have picked up the problem ve3ofa if I had sent the screen shot of Disk Management at the beginning? Or would anyone else? If so I will send the points to you.
noxcho: Would you like a screen shot of Disk Management as it is now, having Imported Foreign Disks? If so I will do that but it now shows all my SATA drives in Disk 0 which is a 2TB drive partitioned into 8.
Let me know
jellybean2591
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thanks for the insight
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Hi guys
Sorry about late reply but I have a dreadful cold and feel like nothing on earth. I will allocate the points as best I can between you and close the question. Thanks for all your help.
jellybean2591
Between all of us we found the solution.
Wish you recover soon.
Take care
Nox