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James HancockFlag for United States of America

asked on

email problem

I am receiving email from an address, but I am unable to get back to her.
I have clicked Reply to her sends.
And it never arrives in her New box.
And I do not get notified of a . . . no delivery.
And every time I send, my Sent registers that it has been Sent.

What can I or my friend do?
 - so that my emails get delivered into her in box?
ASKER CERTIFIED SOLUTION
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skullnobrains

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ASKER

by: skullnobrains

Q: do you receive a dsn ? (notification failure)
A: No, I dont

Q: do you use weird software or weird terms in your email that may be caught by an antispam software ?
A: No, I dont, - as I said,  . . . I answer using Reply.

Q: did you check the email address is valid ?
A: Yes, I did check, many times.

Q: if the domains are public ones such as yahoo or gmail, or if you can expose them, will you tell us which ones ?
A: This is my friend's email address.We have been emailing for years. The last time I got through was in October, a few weeks back. She is receiving other emails as usual, with no problems.
jhouser1 jhouser1@ec.rr.com,  
This is a copy and paste.


by: arnold
Connie rsvp    Sun, Nov 11, 2012 2:08 pm
From
John & Connie Houser jhouser1@ec.rr.comhide details
To
Griboux Griboux@aol.com, 7042876466 7042876466@VTEXT.COM
    See if you can rsvp to this.
    connie

The above is a copy of the last email from my friend to me, . . .
- again with us trying to connect, . . .
- with me answering by simply using Reply.

You suggest
1. Check the email address that is in the From: or Reply-To:
    this will tell you where the email is sent to.
A: You can see above. This is what I always use.

2. Check your sent mail to confirm to which email you sent the message.
    Then work your way through.
A: Yes, as I said in my initial report, my sent mail registers the email as being successfully Sent.

3. Do you have access to the server responsible for handling the email address?
A: how would this solve the problem?
Avatar of skullnobrains
skullnobrains

since you accepted our answers, i'm confused. is your problem solved ?
if not, we can dig it further
if yes, i'd be happy to know what was up, and you can skip the below comments.

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Q: do you use weird software or weird terms in your email that may be caught by an antispam software ?
A: No, I dont, - as I said,  . . . I answer using Reply.

not really what i was asking. i'm talking about mail client or webmail, potentially offensive terms in the email or sending from a "dirty" ip or a server that is not properly configured.

----


jhouser1 jhouser1@ec.rr.com
if this is actually a copy and paste, this is NOT a valid email address
maybe this would be better : "jhouser1" <jhouser1@ec.rr.com>
or simply : jhouser1@ec.rr.com

----

to see the from / to / reply-to headers, you'd need to access the source of the email. i don't know what you posted, but that's definitely not a valid email source

----


3. Do you have access to the server responsible for handling the email address?
A: how would this solve the problem?

this would let you check the server logs in order to see if it actually received the mail. ideally, it would be great to have access to all smtp servers along the path between your location and her's.

the fact that an email is displayed in your 'sent' items does not mean it has been received by it's recipient. it merely means the SMTP server you are using accepted the email, and will forward it to another or a chain of smtp servers until the recipient's is reached. if you're using MAPI, it only means you reached your own exchange server.
Access to the server means you can look at the logs of the mailserver to see whether it actually received the email or it is stuck on the mailserver through which you are sending the message.

Process:
You compose the email message.
You submit  the email message to your provider's mail server.
Your provider's mail server is supposed to lookup the mail servers responsible for handling the domain of the recipient.
Connect to the recipients mail server, and submit the message.

Make sure the user to whom you are sending emails did not mistakenly add your email address to either the provider (mail server) block list or to their email client filtering rules

If you have another email account i.e. yahoo, google, hotmail, etc. see if you can send an email from one of those to your friend and see whether it gets through (make sure to send a copy to your own email as well).

The troubleshooting available to you without access to any of the mail servers in the chain is non existent.  You could try contacting your ISP with a request to look at what is going on i.e. tell them your email address and the email address to which you are sending. They can perform a test by generating an email on one of their mail servers while monitoring the logs.  They will then be able to tell you what happened to the message i.e.
generated message on server1.isp.com
The server contacted server3.recipientisp.com and submitted the message successfully.
If the message does not reach your friend, then your friend should contact their ISP to with a question saying sender so and so sends an email to my email but I do not receive it.

They will investigate it within their system to see what happens when a message is created locally from you to the friend and what happens to the message.

All that presumes the ISPs at either side will investigate whether tell both of you that it is an issue with settings within your email clients, etc. Or blame the other side.