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laurencoull

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How to create an Exchange email account in Blackberry Curve

Heard nothing but high praise for the ability of a Blackberry to handle Exchange email better than any other device on the planet. But when been asked to set this up for a colleague, can;t see any way of doing it.
In settings, Email Accounts: User already has his hotmail account set up & working ok.
So I go into Set Up Another Email Account & get 5 options:
Yahoo, Google, Windows Mail, Other & Create new address
Only conceivable option is Other, I guess?
But this then prompts for a email address & password: No prompts for other essential information, such as Domain name, Exchange server name, Account name, etc!
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IanTh
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what does windows mail do ?
Are you trying to setup the enterprise activation for the user??

What Blackberry Curve is it??

Have you setup the user in the Blackberry Enterprise Server??

What your looking for in the options is the Enterprise Activation section. In there you setup the user with their email address and a password that is specified on the BES.
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laurencoull

ASKER

Oooh this is all alien language to me!
How do I setup the user in the Blackberry Enterprise Server?
And where's the Enterprise Activation section?
Do you have a BES server??
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The Blackberry works best with Exchange, when used with a BES server. Blackberry Enterprise Server. This is an additional product that needs to be installed either on a dedicated server or for very small installations on Exchange itself.
The free version - BES Express will probably be fine. You must read the instructions as it has its own setup quirks.
Without a BES, the Blackberry solution is pretty poor.

Enterprise Activation is only available by default if you are on a Blackberry Enterprise data plan from the mobile phone company. However with BES Express you can be on the regular BIS plan. Then download Enterprise Activation from the App Store.

If you don't want to use a BES, then you can get third party ActiveSync apps for the Blackberry, which connect in the same way as iPhones.

Simon.
Are you the administrator of the Exchange server? How many Blackberry devices do you support? If we are talking about just one, I won’t bother myself with BES Express – it’s not so easy to set up and it just doesn’t make sense for one BB only.

I would set a SMTP account instead: of course, there is no over-the-air calendar, contacts, and tasks synchronization but your user can always use BlackBerry Desktop to do that from his computer. So, go to Other and follow the instructions.
Yes I am the administrator of the Exchange server. There will be 2 Blackberry devices to support in total. I downloaded BES but totally lost with installation. Firstly got 3 choices: 1) Create a new BB database, 2) Use an existing BB database or 3) Install a BB router.
Guessed the only possible option was (1) so then got to next question, a choice of setting up a SQL2008 or using existing? No idea what to answer here and whether this installation should be done on the guy's pc or on the server?
This all seems way OTT for what I'm trying to achieve. And a colleague tells me he used to work with a guy who set these up all the time and her never installed any software, he just went to a website where all the necessary settings got input. Dunno if that's true & if so, what's the website url??
Getting e-mail to BB device requires (for all before BB 10) BES or BIS. BES or BES Express is generally set on the premises in an enterprise. BIS is used by the service provides (phone companies). If you want to synchronize anything else than e-mail over-the-air like calendar, contacts, etc. and you want to push some security settings to the BB device you need BES or BES Express.

BlackBerry does not support ActiveSync as iPhone or Android for example, so you will not find Microsoft Exchange as e-mail type choice.

As far as I understand, your user already has an existing e-mail account. So, the only way to have an Exchange account added to the phone is by using BES Express. In that case the user will probably end up with separated personal and corporate environments on his phone. The other way is to forget about BES and set a POP3/SMTP account without separated environments.

Setting up BES Express can be pain in the a. if you don’t know what you are doing. If you really want to set it I would suggest reading and following carefully the installation guide. Otherwise, it won’t work. Sorry.

BTW, BlackBerry 10 will support ActiveSync and it should be out in end of January 2013.
@ laurencoull - what youa re describing is BIS. BIS with Exchange is basically a poor solution that screenscrapes content from OWA. You get aobut 20% of the functionality of Blackberry, it is one way sync and is generally very poor.
If the investment has been made in Blackberry devices along with the data plan then take the 30 minutes or so it takes to install a BES Express. BES is what makes the Blackberry devices what they are, and why they are miles ahead of other mobile devices for corporate email, notes and contact management.

If you follow the instructions for BES Express 100%, setting the permissions, installing as BESADMIN etc, then it is an easy installation. I have deployed two this afternoon alone.

Simon.
Well I might just give BES a go then. On a pc or on the server? (SBS2003)
You could install it on the server, but it is a bit of a beast of an application.
If you do decide to install it on SS 2003, make sure that you have the latest version of the Windows Installer (2.0) installed and the server rebooted before you start.
You can also use a workstation, but you need Windows 2003 server or higher. I don't believe you can install it on workstation OS.

Simon.
Ok cheers Simon. Take it the instructions come with the download?
I cannot remember. They are on the RIM web site, plus there are lots of third party versions around as well which go in to the steps involved.

Simon.
Right-ho: Had a go installing this on the Server this afternoon.
Firstly, I had to answer the questions I mentioned in my 14th November posting, ie:
1) a) Create a new BB database, b) Use an existing BB database or c) Install a BB router.
Guessed the only possible option was (a) as I certainly don't have an existing one;
2) a) Install SQL2008 or b) use an existing SQL database: ?
Guessed the only possible option was (a) as I'm not aware of having an existing one.
Ok, then the only other question I was required to provide an answer for in the initial stages was to specify a name for my BE Server, which I called 'BESERVER'.
The installation then proceeded to install a list of 9 components (Java, SQL, etc). 2 hours or so later it presented a screen headed 'Database Information' and asking me to answer a few questions of which I have no idea how to answer.
I've attached a screenshot of this form, but basically the questions are:
Database location: Local or Remote: Local is greyed out so guess must be Remote;
MS SQL Server name: Do I just choose a name or specify one? I tried firstly the name of the server I'd given earlier, ie 'BESERVER', but that just returned 'An attempt to connect to the database was unsuccessful: Refer to the installation log file for more info'. Then I tried a random name of 'SQLSERVER' but that returned a different error which I've also screenshotted, beginning 'The setup application cannot connect to the databse server that you specified.
The next field is 'Blackberry Configuration Database name' which was pre-populated with 'BESMgmt': I just left it at that: Ok?
Then an option for Port configuration: Dynamic or Static, defaulted to Dynamic
Then a tick box 'Back up the existing BB Configuration Database before upgrading' which I left on: Ok. (By the way, what IS the existing database, and what am I upgrading??)
And finally a choice of 'Windows authentication or SQL authentication': Which is best one to go for here?
I'm obviously messing up my entry in the MS SQL Server name, as it doesn't like what I'm entering, unless I'm getting some of the other options wrong and that's what's screwing me up?
Do you have an exisitng SQL installation that you are trying to connect to??

BES is a bit of a nightmare to get correctly installed but if you follow the pre-install steps to the letter you should be fine.

Best place for direction is here

http://us.blackberry.com/support/smartphones/software-installation.html

This is the installation guide for BES 5.0.1

http://docs.blackberry.com/en/admin/deliverables/12070/index.jsp?name=Installation+and+Configuration+Guide+-+BlackBerry+Enterprise+Server+for+Microsoft+Exchange5.0.1&language=English&userType=2&category=BlackBerry+Enterprise+Server+for+Microsoft+Exchange
If you really insist installing BES Express for just two devices, here are some useful tips:
- Install BES Express on its own server, not on Exchange. It can be a virtual machine if you have a virtual environment
- Use the integrated SQL server that installs with BESX – it’s easier to configure it
- Read the activation e-mail for links to the documentation
BES Express documentation is not very easy to understand but if you follow it page by page the setup should work.
I'm not aware of having an exisitng SQL installation that I'm trying to connect to. It's just a bog-standard SBS2003 server with no frills, bells or whistles.
Almost on the point of giving up on this.
Found the installation guide at the link provided, which has a really helpful walk-through video. Followed it through and see at Step 20 is the screen where I got stuck at, with the information displayed telling me how I need to answer. And step 13 appears to be where I went wrong, as it indicates I ought to have chosen option 2 "use a Microsoft SQL server database" rather than option 1 "Install Microsoft SQL Server". So I uninstalled, re-booted and re-ran installation from scratch, being careful to choose "use a Microsoft SQL server database" at Step13. But when it got to Step 20, once again it rejects everything I try and specify in the "MS SQL Server name" with the message 'An attempt to connect to the database was unsuccessful'. I know zero about SQL but can only assume that, as a prerequisite to even getting this far, it expects me to have created some sort of SQL database on the server? Just a guess. If so, then there's zero explaining that in the RIM documentation, let alone HOW I go about doing so!!!
The latest version of BES Express uses SQL 2008 R2 Express as its base.
What the wizard doesn't tell you is that it requires Windows Installer 2.0 to install correctly. Otherwise it simply fails silently. If the SQL Express install fails then the BES installer doesn't see an SQL server to use and wants you to specify one.

Simon.
Ah! That explains it!
Ok: Windows Installer 2 refused to install, says not suitable for SBS2003, but managed to download and install Windows installer v4.5. Now just need a good opportunity to re-boot & try again. Keep you all posted. Thanks for the postings so far.
My mistake on the installer version. I knew it was a later version, thought it was 2.0, so it must be 4.5.

Simon.
Right: Uninstalled, re-booted and started over from scratch. Still failing at the same screen, the one headed up "Database Information" after it's gone through the installation stuff.
Maybe it's me being thick, but I can't figure what I should be specifying in the "Microsoft SQL Server Name" field. I've tried just inventing a name and also tried the name I gave to the BE Server earlier, but whatever I type gets rejected with message "An attempt to connect to the database was unsuccessful". But WHAT database is it attempting to connect to???
PS: Looked in Control Panel/ Programs and is showing "Microsoft SQL Server 2008 Native Client". Perhaps that at least means it's now managed to install SQL??
You shouldn't be prompted for an SQL serve rname, it should ahve the option to choose a local database. If that isn't available to you, then SQL isn't installing correctly. Native Client isn't SQL, it is just the client.

I would look in Add/Remove programs and ensure that anything SQL related is removed.
Then ensure that you have the latest version of Windows installer installed.

Run the installation again.

I suspect that the older version of BES Express (5.03) would probably install fine as it uses the older SQL type, but I don't think you can download that any longer.

Simon.
Ok will do, but just before I do I want to clarify for the avoidance of doubt:
When you say I should have an option to choose a local database:
Are you referring to the first question in the "Database Information" screen called "Database Location" with options of local or remote? The local option is greyed out.
I will try as you suggest but firstly wanted to clarify the above point, just to make sure we're singing from the same hymnsheet.
Cheers
Yes, that is correct. The "Local" option should be available to you if it detects that its instance of SQL is installed on to the server.

Simon.
Oh dear, this isn't going well:
Right- There were 4 references to MS SQL in Add/Remove Programs:
ms sql 2008 (presumably installed with BES)
ms sql Server Desktop Engine (SBSMONITORING)
ms sql Server Desktop Engine (SHAREPOINT)
ms sql Server Native Client
I removed the 2008 but was worried about removing the others as I thought they might be needed by other apps: So I checked their folders and they were created in 2009 so left them alone.
Uninstalled & re-installed BES once again and STILL get the local option greyed out.
Funny thing is, now in Add/Remove programs, the 2008 sql entry isn't showing up!
BES Sure is a challenging install ...... don't think I'll be doing too many of these after I get this one sorted out!
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Simon Butler (Sembee)
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Sorry guys, haven't had a chance to try this out as yet! Must do though. Cheers, Laurenc