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windows 8 NLA not working

I have a server win 2008 R2 using NLA.  I had a user with win8 and his remote desktop worked fine until today.  Something happend as now it's not allowing him to RDP into the server.  I know it has something to do with NLA, but NLA is already turned on.

Is there a way to reset it or something, as I think it got corrupted?

I looked for a windows 8 topic, but there isn't one created yet.
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