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mrdahl

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Random Memory dumps

so i have this laptop at work, its a Dell latidude E6430. it does not blue screen as far as i can tell. the guy comes into work and its off. i had him run Blue screen viewer and it found a memory.dmp file. here is the event log and the dump picture.
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he is a developer here and i cant figure it out.

Thanks
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rindi
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First of all set the system not to make full memory dumps, but rather just minidumps. Also make sure it isn't set to automatically restart when it crashes, the BSOD will then be visible. You can do those settings via control panel, system, advanced....

After that wait until the system has crashed at least 3 times, zip the newest 3 minidumps and attach that zip file with your next comment.
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mrdahl

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ok thanks, it might be a few days though.
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this just popped up this morning,
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Test the RAM using memtest86+ and the HD using the HD manufacturer's diagnostic utility (long test). You'll find those tools on the UBCD:

http://ultimatebootcd.com

If those tests are fine make sure you have enough free space on your HD (delete the memory.dmp file you already have). Then try bootin into safe-mode and open a cmd prompt as Administrator, then enter chkdsk /x for all your HD's drive-letters. After that reboot for the process to finish.
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mrdahl

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Then memtest86+ which I suggested running from the UBCD in my previous comment would have shown errors and that would have led to replacing the bad RAM modules. You should therefore accept that as the solution, unless memtest86+ didn't show any errors, which is highly unlikely as that tool is very reliable.
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i got with dell and got the new ram before i could test it. so i sent them the old ram back.
That doesn't make a difference. The tool would still have shown the errors and made it clear that the RAM was bad.
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i could not figure it out so i got new ram