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MXDEWDFlag for New Zealand

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Windows 7 Crashing during boot

Hi experts, this one is a bit unusual.

The symptoms:
Normal boot - When the laptop is turned on, it starts, I get to the windows logo and "starting windows" is displayed, the screen goes black for a second, the round timer comes up momentarily then the  blue background comes up and the login screen is displayed. All good.

I shut the computer down (either with out logging in or from being logged in), it shuts down normally. All good.

Once completely off, I restart, the machine, it boots to the point when the windows logo and starting windows is displayed then either I get a BSOD with STOP: 0x000000F4 (occaisionally) or the screen goes black with mouse pointer displayed. If I touch the keyboard or touch pad the screen sort-of goes a bit dull, the mouse still moves around the screen but nothing else works. At that point I hold the power button in top shut the machine down.  

Once completely off, I restart, the machine, it boots into the error recovery screen and I have the option to run start-up repair or start windows normally. Startup repair does not work so I choose start windows normally and  to the point when the windows logo and starting windows is displayed then the computer boots normally.

I shut it down normally and restart then I come back to the BSOD or black window with a mouse cursor and I have to reboot.

So it does this repeatedly - starts OK every second time from the Startup recovery screen.

So far I have:
Removed battery
Reseated RAM
Completed a system restore to when was running OK
Run CCleaner
Install Kasperksy and run full scan
Run an RAM check
Disabled all startup items.
Checked event logs - nothing obvious there either.
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pjam
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How old is notebook?  Is it overheating, may be bad fan or dirty, can you feel it?  Tape a strip of paper near vent to see strhength of fan.
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sfossupport
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Hi guys, notebook not that old - bit over a year I would guess. Its not an overheating problem, if it was A) it would not be this consisntant and B) it would happen onj bootup, the problem would tend to be after a while of running. Once booted sucessfully, it runs like a dream.

sfo... by virtue of the fact the system goes "dim" when the problem happens, a video driver may well indeed be somewhere to start. I might try and run with it disabled and see if the problem still happens. NO devices connected.
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ASKER

An update... have disabled video driver and problem is exactly the same.

I have currently removed that hard drive and completing a full backup. Im going to clone to to an old drive then complete a system recovery to run and see if the issue still happens with a new install.

At least that way I will know weather is a hardware issue or not.

Cheers.
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please attach your minidump file here for more info
find it in windows\minidumps
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ASKER

Hi Nobus, I have 2 mini dumps attached.
111412-24741-01.dmp
111512-31871-01.dmp
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Hi nobus... No connected devices ,  done system restore as above, no ssd .  i saw ssd  references on net too. Got me really stumped.
now, since it is ok at first boot, and bad on the warm, it may point to  a hardware problem also, did you try a startup repair yet?
http://www.sevenforums.com/tutorials/681-startup-repair.html

you can also run a chkdsk on the drive !
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ASKER

HI Nobus, the customer tried to run startup repair every time it happened and didn't help at all. She also had it go into an HP support screen, she rang HP support and they ran a remote diagnostics utility (ran for about 2 hours). They said there was nothing wrong with it.

I have had the hard drive out and connected to my test rig, I ran chkdsk. No probs noted.

Re, Ok on the first, bad on the warm, what about OK on the third :( then bad on the forth then OK on the 5th etc etc etc.

Im going to blow this installation away and start again I think.
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Hi Nobus, not wanting to hold the customer up any longer, I made the call to recover this system. Having done that, problem solved. Really didn't want to go to that point but I have waisted enough time with it and needed to get it finished.

Still it irks me that the issue cause is still un-known but at least now I know is was a software issue.

Till next time.
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if no more help is needed, please close this question, and award helpful posts
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ASKER

Although the expert suggestions did not solve the problem, the comments helped eliminate others issues as the cause. Thanks again.
glad i could help a bit