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buddles

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Public folders very slow from outlook

Hi,

We have a number of Public folders in Exchange 2007 on a SBS 2008 server.

Users access these from Outlook 2010 and Outlook 2003 but they take a time to open if at all.  On larger calendars, it advises Outlook is trying to retrieve info from the Exchange server.  If they click on something else within Outlook, it advises it is not responding and you have to restart outlook.

Nothing in Event Logs.  Have run the Best practice analyser and showing nothing.  When I went through and clicked on all of the PFs individually (waiting for each one to appear), they were fine but an hour later the same situation was experienced.

There was a powercut that shut down the server a day or so ago but not sure if this is just coincidence.
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Amit
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I assume users are accessing PF within the LAN. Ping the server from client end and check if server is reachable. Check switch also. Restart it if required and test again.
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buddles

ASKER

They can access mail fine, just accessing public folders is slow or not working.  

Everything else works fine so ping works.
Can you test it using OWA
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ASKER

Again very very slow.  Nothing is coming up.
How is memory utilization, when you have rebooted this server last time.
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ASKER

Server was rebooted last night.  I think these are issues with Exchange not the server though.

Everything is working ok apart from Public Folders, including email.
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ASKER

To add to this.  A few users in remote offices connected with a firewall VPN have issues in outlook.

The status is updating but no mails are coming in...
are you running exchange SP3, if not highly recommend updating to it.
Have you tried any of these tools, click here.

The PF Admin tool may be useful to check or reset permissions on one account test if it works change for other users.
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ASKER

Thanks Works2011.  Running SP1.  Can I go straight to SP3?  Anything I need to check first?  Using SBS2008 so I believe there are tools to download to assist.

I have looked at the tools and nothing out of the norm.
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WORKS2020
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ASKER

SP3 is erroring so will try again tonight
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ASKER

Now whole network is slow.  When they access documents in Word etc from network share they get an egg timer and a brief message saying retrieving data from server.

XP machines with Outlook 2003 seem to be faster than the Windows7/Outlook 2010.