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antivirus products/settings

fjkaykr11
fjkaykr11 asked
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Last Modified: 2013-11-22
Recently I got the Moneypak FBI Ransom Virus on my computer.  I am running Kasperky Antivirus with the latest version/updates.  I was only able to remove by doing a system restore.   Malwarebytes, Spyhunter and Norton NPE didn't work at removing it.
My question is can anyone recommend other products, I was very disappointed by Kasperky's response when I contacted them about this issue- they were very dismissive.

I realize no one product can stop all viruses but this is a well known virus and if Kasperky can't create an effective method to remove it, then I need to seek other options.  Essentially the tech support rep at Kasperky was telling me to only visit websites that I know 100% for sure are safe.   Who could know this? And if I did know this for sure,  then why would I need to pay for antivirus?

Thanks for any feedback.
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thanks for the feedback.  Keep in mind I don't mind paying money for a product that works well, I just want to weigh all my options to try to minimize my risk.   I am going to keep my post open for a while to see other feedback that I get.
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thanks for the follow up postings.  Is there product that can handle both Virus and Malware.
Just trying to avoid having to run multiple solutions.
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thanks for all the feedback

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