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word print layout differ from print preview

When they format a page in print layout(normal view)  it differs from what is printed or shown in the print preview.  the can have multiple lines with spaces below and when they go to print some of the lines are pushed up into the line above.

Example is below

Formated this way
Hello
How are you

In print preview and when you print would come out like this

HelloHow are you
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krish5music
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Hi,

I guess the problem with print settings. I am not sure which version of Word you are using, But please try the following link. Let me know if it helps or not.

Resetting the settings in Word.
http://www.wikihow.com/Restore-Factory-Settings-in-Microsoft-Word

Layout options.
http://superuser.com/questions/119913/word-2010-beta-vertically-center-content-on-a-single-page

Thanks!

Krish.
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GrahamSkan
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Thanks for your help.