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Exchange: The recipient's e-mail address was not found in the recipient's e-mail system

I have an odd problem. I have user workstations on a SBS 2008 domain. The SBS 2008 host runs exchange 2007. One user is suddenly having a problem sending from her account to one particular domain user. She can send to other domain accounts, and to external email addresses, but not to this particular domain user account. I don't even know where to start looking for the source of this error. Below is the reject message this user gets. dblosser@ohprs.org is the email address of the target recipient. The domain is hprs.local. dblosser is a user account in this domain. No other domain users have any problems sending to dblosser. The reject message says, "The recipient's e-mail address was not found in the recipient's e-mail system", which is absolutely not true.

She has experienced this problem on her own WIN7 workstations, and also on another domain XP workstation, so it does not appear to be isolated to her own workstations. This user has Outlook 2007 on her WIN7 workstation. The XP workstation runs Outlook 2003.

Ideas?

Delivery has failed to these recipients or distribution lists:

Doris Blosser (dblosser@ohprs.org)<mailto:IMCEAEX-_O%3DOSHPRS_ou%3DNTSERVER_cn%3DRecipients_cn%3DDoris@hprs.local>
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

  _____

Sent by Microsoft Exchange Server 2007







Diagnostic information for administrators:

Generating server: MAIL.hprs.local

IMCEAEX-_O=OSHPRS_ou=NTSERVER_cn=Recipients_cn=Doris@hprs.local
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Original message headers:

Received: from MAIL.hprs.local ([fe80::45bf:4010:d874:a04d]) by
 MAIL.hprs.local ([fe80::45bf:4010:d874:a04d%10]) with mapi; Thu, 15 Nov 2012
 08:14:32 -0500
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Renee Young <ryoung@ohprs.org>
To: "MDodd@dps.state.oh.us" <MDodd@dps.state.oh.us>
CC: "Doris Blosser (dblosser@ohprs.org)"
        <IMCEAEX-_O=OSHPRS_ou=NTSERVER_cn=Recipients_cn=Doris@hprs.local>, "Francis
 Huggins" <fhuggins@dps.state.oh.us>
Date: Thu, 15 Nov 2012 08:14:31 -0500
Subject: Charles Morsher
Thread-Topic: Charles Morsher
Thread-Index: Ac3DMyV7Sv0OGnjNTHiv1Yx/ImRupA==
Message-ID: <FC177A271ECF104D8FECF73F8795FE8B270BCE1D68@MAIL.hprs.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
SOLUTION
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rschnitzer
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Either
Delete that particular address from the autocomplete and type email address completely.
or
Create an X500 addresss for the new object using the old legacyExchangeDN value for the address
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Mark

ASKER

rschnitzer: Interesting, yes, the message goes through fine from OWA. After sending successfully from OWA I retried the address again from Outlook 2007 and it rejected with the same error as in my initial posting. What are your thoughts?

abbasiftt: this address is in the Global Address List, so I don't think I can delete it. If I can, I don't know how.
I've had this problem before, if only I could remember better how I resolved it... :)

I assume that you took abbasiftt's first suggestion already by deleting the address after it autocompletes in outlook, and then typing it out fully manually.  If not, do try that, as that can be enough to make it work.

His second suggestion sounds familiar as well.  I'll think about it more and post later if it comes to mind... Sorry I don't have more to offer.
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ASKER

rschnitzer/abbasiftts: I don't know how to delete and address from the Global Address Book. I assume these addresses are auto-generated by Exchange based on SBS domain users. If there is a way to delete them, please enlighten me. I don't want to delete the target user's account!

> Create an X500 addresss for the new object using the old legacyExchangeDN value for the address

Sorry, but this is Greek to me. How would I go about that?

I'm skeptical that this is the solution, although I'm willing to try it. But this is one of more than a dozen domain user email addresses and this user has no trouble with any other user and no other user has trouble with this address. Since it works OK with OWA it must have something to do with Outlook ... but the problem follows the user to whatever workstation she logs into.

If one of you can advise on how to delete and re-add a global address, I'll try that first.
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abbasiftt: your link on deleting the cached email has the same instructions as the link in my post #38604326. I confirmed that deleting the cached nickname fixed the problem. Strange that only this one email address was affected, but I'm not going to lose sleep over "why". If I lost sleep over every bizarre Microsoft idosyncracy I'd be a permanenant insomniac!

The X500 information is very interesting. I'll keep for future reference.
Glad to know it is fixed..
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ASKER

Thanks to rschnitzer for the OWA test. That helped me google for a solution. Thanks to abbasiftt for the additional information on the X500 and legacyExchangeDN.