?
Solved

Windows 2008 R2 power surge, now stuck booting on "Microsoft Corporation"

Posted on 2012-12-20
23
Medium Priority
?
3,309 Views
Last Modified: 2012-12-21
Hi, we suffered a massive building power surge last night. Three of our four servers booted fine. They all have UPS power.

The one that WON'T boot is our domain controller.  It's stuck on the black "Microsoft Corporation" screen.  Safe modes didn't work, neither did "last known good".

We're desperate. Please help.
0
Comment
Question by:DrGangles
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 13
  • 8
  • 2
23 Comments
 
LVL 8

Expert Comment

by:PaulD77
ID: 38709871
Do you have the media for server 08?  I would try booting with the disk and run a repair....or can you get into BIOS or any diagnostics from bootup?
0
 

Author Comment

by:DrGangles
ID: 38709959
Thanks. Yes, I've tried to run a repair, but unlike instructions I've seen, no operating system shows up.  It appears to have crashed in the middle of last night's backup, so we'd need to go back a day, and we DO NOT want to do that.
0
 
LVL 10

Expert Comment

by:jramsier
ID: 38710004
Resead the hard drives?  Does the hard drives show in bios?  If it is a RAID 1 (or no RAID) you can try to remove one drive.  If it is a SATA drive try booting it on a desk top or USB and run checkdisk on it.  

Try kicking it yet?
0
Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

 
LVL 8

Expert Comment

by:PaulD77
ID: 38710106
So when you boot off the disk...
Select next after making sure the language options are correct.
Select Repair option
Select CMD
CD into recovery
Type Dir
Run the StartRep.exe command in the list.
0
 

Author Comment

by:DrGangles
ID: 38710158
@jramsier HAH! No kicking yet.

It's a RAID 5 Promise array. So far, we've gotten to the loading drivers part for the Promise controller, but now it's taking FOREVER to load the drivers.

Everywhere I turn, brick wall.

@PaulD77 There's no CMD option.
0
 

Author Comment

by:DrGangles
ID: 38710200
Driver install failed. Of course. They're the EXACT drivers we used in setting up the server last year. Same disk.
0
 
LVL 8

Expert Comment

by:PaulD77
ID: 38710216
When you run the repair, is it finding any current installation of server 08?  If it does, but does not have the cmd options available, start the repair and the dialog box should have a cancel button, if you cancel it, does the cmd option become available?
0
 

Author Comment

by:DrGangles
ID: 38710249
It's not finding an installation, so I'm guessing that's why it's asking for drivers.  When we try to install the Promise drivers, we select the proper controller, see MS's non-progress progress bar for several minutes, and then the driver install fails.

Thanks again for the ongoing help.
0
 
LVL 8

Expert Comment

by:PaulD77
ID: 38710298
hmmm.  Well I thinkl you can access the cmd by hitting  Shift F10 at the select language screen..if you get a cmd, run a dir on the c: to see if windows files are there...if ther are, try run the StartRep.exe from the CD
0
 

Author Comment

by:DrGangles
ID: 38710304
Even on last-known good configuration, it just SITS at the black "MS Corp" screen with the non-progress progress bar.

@PaulD77 Thanks, I'll try that next.
0
 
LVL 10

Assisted Solution

by:jramsier
jramsier earned 498 total points
ID: 38710353
Take out one of the raid drives. to see if it boots.  Someone did it here to get it works (they swapped it)

http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/f83e5e0a-a2fe-4e22-92b2-2cb1f722ea9d
0
 

Author Comment

by:DrGangles
ID: 38710380
The array is 100% functional, and it's RAID 5, not 1 (which I would be happy to try). I really don't want to mess with that.  While it does have a hot spare, a rebuild takes about 6 hours.
0
 

Author Comment

by:DrGangles
ID: 38710479
Any other ideas? Please?
0
 
LVL 8

Assisted Solution

by:PaulD77
PaulD77 earned 1002 total points
ID: 38710494
still no cmd prompt? when hitting shift F10 at the first install screen off the boot disk?
0
 

Author Comment

by:DrGangles
ID: 38710680
Thanks, the command prompt DID come up. I found startrep.exe, ran it, and it says I have no hard disk.  That would explain why it has no operating system.

The Promise interface says the array is functional, but this is obviously a Windows driver issue now.  And since I can't seem to load the drivers in the LOAD DRIVERS part of the recovery, I'm stuck again.
0
 
LVL 8

Accepted Solution

by:
PaulD77 earned 1002 total points
ID: 38710779
Well, its looking more and more like you've got a bad drive in your array.  Do all your drives show up in BIOS?  Are they hot swappable and do you have a spare to replace a bad drive?
0
 

Author Comment

by:DrGangles
ID: 38710817
All the drives show up, the array is functional and healthy, and the hot spare is still set up correctly.

Again, I don't want to pull a drive and start it rebuilding.  I can't have this down for another six hours.
0
 
LVL 8

Expert Comment

by:PaulD77
ID: 38710889
Does your bios have any diagnostic tests for the hard drives?  What make server is it?
0
 

Author Comment

by:DrGangles
ID: 38710911
Promise has no diagnostics. It's an SX-4300 controller on a Tyan S3950G2NR board.  These boards have been rock-solid for us for three years, but the other three servers use Adaptec 1420SA RAID1 controllers.

I'm almost to the point where I may clone the contents of the Promise array to our spare-parts 1420SA and one of several new spare drives.  I wish I could do this outside Windows, though.  The partition is small enough that it would fit on one new drive, then I could put that drive on the Adaptec and make a RAID 1 array from it.

Any idea how I can clone the Promise SX-4300 RAID 5 array to a blank drive, but outside of Windows?  Gparted won't recognize the Promise array (didn't think it would).
0
 

Author Comment

by:DrGangles
ID: 38712869
Thanks again for the replies. I don't know exactly what the problem was, but we finally fixed it by moving the entire RAID 5 array (card and drives) to spare computer. We copied the array to a single bare drive using Acronis True Image (a lifesaver of a program), moved the bare drive back to the server along with a new 1420SA, booted it, installed the 1420SA drivers, shut down, installed the new drive on the 1420SA with an identical blank drive, rebuilt into a RAID1, rebooted, and we're up and running again.

My guess is that the surge did something to the Promise controller, which is why we couldn't install its drivers to do a system file repair.

Out of every crisis, there's something better, and now we don't see some of the performance warnings we saw with the Promise controller.

Sorry for the babbling.  We're pretty happy it's fixed, and it seems to be an improvement.  Happy holidays!
0
 

Author Closing Comment

by:DrGangles
ID: 38712881
While no reply was an exact answer to our problem, they all helped to point us in the right direction.  Thanks again to both of you and happy holidays!
0
 
LVL 8

Expert Comment

by:PaulD77
ID: 38712970
Sorry I got caught up in my own issues yesterday, but was absolutley going to reccomend Acronis.  Glad to hear you're back up....holiday miracle.
0
 

Author Comment

by:DrGangles
ID: 38712988
Thanks!  And BTW, Acronis cloned a 468GB RAID5 Promise array to a bare drive in just over an hour.  THAT was a good part of the miracle.
0

Featured Post

10 Questions to Ask when Buying Backup Software

Choosing the right backup solution for your organization can be a daunting task. To make the selection process easier, ask solution providers these 10 key questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
In this modest contribution, I want to share with the IT community (especially system administrators, IT Support Engineers and IT Help Desks) about Windows crashes/hangs and how to deal with these particular problems.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question