troubleshooting Question

Windows 7 black screen mouse only

Avatar of Joe G
Joe GFlag for United States of America asked on
Microsoft Legacy OSWindows 7
21 Comments3 Solutions912 ViewsLast Modified:
I Have a laptop running Win 7 Pro 64bit that when it boots passed the Win 7 Logo screen i only have a mouse and I do not see a desktop or login prompt.  Since I'm able to see "Stickey Key's when i hit left shift 5 times i'm assuming is a video driver issue.  I've tried restore points, safe mode, repair window with chkdsk still nothing.  I found and tried a SFC scan fix but every time i try i get a unable to scan.  All restore points give me an error.  I've ran all hardware test and everything comes back clean.  Is there a way to remove the video driver via repair windows command prompt so that the pc will load a generic video on reboot?  or is there something else i can try?
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