troubleshooting Question
Cannot connect to share on new Win8 PC
asked on
The customer has an antique Win2000 PC, set up as a workgroup computer (not a domain), with a D partition shared as \\server\d. There is an XP PC in the office, and I think a Vista PC, both of which connect to the share just fine.
But today they went out and bought a new Win8 PC, and I can't get it to connect to the share. One way I've tried is using "Net Use S: \\server\d". Like normal, it asks for the user name and password. After I key them in, it pauses for a few seconds as though it really is trying to connect, but always fails with an error 86, saying I have a bad password.
I know the login and password are legit, because that's the one that other PCs are using. But I finally found a place to add users on the Win2000 PC, under contol panel> computer management> system tools> local users and groups> users, so I add a new user and password but that didn't help. I also added a user that matches the name of his new Win8 PC, along with his new password, but no luck with that either.
In addition to the net use command, I tried to connect by browsing in Windows Explorer, getting the same response about bad password. Windows Explorer 'sees' the Win2000 PC, but just won't connect. I can also ping the Win2000 PC just fine. I noticed that the screen where I key in the username and password says something about "Domain: JoeSmith" on the screen, which seems a bit strange to me since there is no domain involved in any of this.
So could all this be a compatibility issue betweeen the new Win8 and the old Win2000? Any idea how to solve the problem and get connected? TIA
But today they went out and bought a new Win8 PC, and I can't get it to connect to the share. One way I've tried is using "Net Use S: \\server\d". Like normal, it asks for the user name and password. After I key them in, it pauses for a few seconds as though it really is trying to connect, but always fails with an error 86, saying I have a bad password.
I know the login and password are legit, because that's the one that other PCs are using. But I finally found a place to add users on the Win2000 PC, under contol panel> computer management> system tools> local users and groups> users, so I add a new user and password but that didn't help. I also added a user that matches the name of his new Win8 PC, along with his new password, but no luck with that either.
In addition to the net use command, I tried to connect by browsing in Windows Explorer, getting the same response about bad password. Windows Explorer 'sees' the Win2000 PC, but just won't connect. I can also ping the Win2000 PC just fine. I noticed that the screen where I key in the username and password says something about "Domain: JoeSmith" on the screen, which seems a bit strange to me since there is no domain involved in any of this.
So could all this be a compatibility issue betweeen the new Win8 and the old Win2000? Any idea how to solve the problem and get connected? TIA
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 3 Comments.
Learn from the best
Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.
Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.