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Free up concurrent licenses for Infoview

Posted on 2012-12-20
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Last Modified: 2013-02-05
We have 10 concurrent licenses for Crystal Report Server XI R2.  It often happens users don't log out and close their browser window so their license is still being used on the server.  I know there is this setting "When I close my browser window ... always ask before logging me off InfoView /  always log me off InfoView " but that doesn't work at all.

To clear up these licenses, we have to go into the Central Configuration Manager and restart the Central Management Server quite often.

Is there another way to clear up these concurrent licenses, time-out sessions or or restart the CMS automatically perhaps every 4 hours?
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Question by:rwottowa
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Expert Comment

by:mlmcc
ID: 38711184
If the timeouts aren't working, I don't know of another way.

Do you have the timeout for most users set to a short time like 10 minutes?

There are other products available that are cheaper and in some ways easier to use that avoid the licensing issue.

mlmcc
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Author Comment

by:rwottowa
ID: 38711217
Where do you set the timeout for users?  I haven't found that setting yet.
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LVL 101

Expert Comment

by:mlmcc
ID: 38711355
I don't know, I just kow it is possible.  We use other Crystal Enterprise tools and we were having a timeout issue as developers and they changed the timeout from 10 minutes to 1 hour

mlmcc
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Accepted Solution

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rwottowa earned 0 total points
ID: 38738166
I figured out it is just a Windows service that can be stopped and started with net stop/start.  I made a .bat file with the following content and run that batch file twice a day with Scheduled Tasks.

net stop "Central Management Server"
net start "Central Management Server"
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Author Closing Comment

by:rwottowa
ID: 38854278
Figured out the solution through additional research.
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