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New Laptop cannot connect to the internet

Posted on 2012-12-20
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Last Modified: 2012-12-26
Just setup a new SBS2011 server. Converted over all clients. They can connect to the internet. One user just got a new Laptop, not joined to the domain yet. But cannot connect to the internet wireless or wired, but can ping the internal network wired. I used my laptop which is not part of the domain and I can connect to the internet via the wireless network but when I plug into the ethernet cable I can't access the internet but can ping internal network. Need help ASAP. Can't understand what's happening.
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Question by:rraymond1130
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7 Comments
 
LVL 3

Expert Comment

by:KevinSchmaltz
ID: 38711196
Have yoy tried disabling the windows firewall :-) On the laptop try running a tracert to google.com it should run and tell you where your packets are failing.
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LVL 10

Expert Comment

by:jramsier
ID: 38711224
DNS may not allow annonyms.  Can it resolve google.com in a ping?
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Author Comment

by:rraymond1130
ID: 38711233
Tried disabling firewall still no luck. Did tracert and it stops at the firewall. Could mac filtering be the issue
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LVL 6

Expert Comment

by:Darren Sharples
ID: 38711271
are you authenticating to the domain? I presume you mean your network firewall where the tracert is stopping? if so, join the laptop to the domain as your firewall will be blocking non authenticated traffic
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Accepted Solution

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rraymond1130 earned 0 total points
ID: 38711282
Ok, I found the problem. Firewall needed to be reset.
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Expert Comment

by:KevinSchmaltz
ID: 38711314
Glad you figured it out :-)
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Author Closing Comment

by:rraymond1130
ID: 38720886
I resolved the problem myself
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